Department
Education - PACE
Job posted on
Aug 25, 2025
Experience range (Years)
0 - 1 year
Role: Engagement & Admission Specialist
Purpose of Role:
To put the prospective student at the centre of our approach. Working on behalf of Sannam S4’s strategic university partners, you will deliver exceptional service to key external stakeholders, ensuring a connected and seamless experience for their prospective students throughout their applicant journey.
As part of a high-performing team you will be expected to contribute to the overall effective service delivery by providing a high quality admissions service to applicants, agents and academic decision makers in accordance with agreed standards; this will require working flexibly and with a focus on meeting deadlines and managing competing priorities.
This is a varied role and the post holder will be expected to conduct a variety of tasks related to University admissions.
Duties and Responsibilities:
- Provide a high quality, customer-oriented service giving first-class support and guidance on admissions policies and procedures.
- Adhere to pre-agreed standard operating proceedings, protocols and workflows.
- Provide administrative support and maintain records for applicants in accordance with the procedures and regulations of the University.
- When required, respond to queries from applicants, providing detailed information in an accessible format.
- Where required, proactively contact applicants to support their progress.
- Carry out initial checks on applications (including but not limited to minimum entry requirements, multiple application identification, data validation).
- Undertake fee assessments for applicants and refer more complex cases to a supervisor.
- Assist with carrying out background checks on applicants, to ensure they are eligible to study at the University.
- Process application outcomes within the agreed Sannam S4 and University timeframes.
- Assist with the preparation of key immigration documentation for international students.
- Where required, maintain the partner university’s student record system relating to admissions in accordance with regulations and protocols.
- Ensure accurate and timely record keeping on Sannam S4’s CRM and other systems.
- Work on various technology platforms to deliver the duties, including but not limited to CRM, Contact Centre, external systems such as student records.
- Work with colleagues at the University in a focussed and professional manner.
- Keep up to date with development and changes to external regulations and University academic requirements, policy and procedures, and ensuring that they are adhered to.
- Ensure an outcome focussed approach is maintained to support Sannam S4 and its partners’ aspirations.
- Where required, engage with University stakeholders to provide feedback, undertake training etc
- 25% Pan India travel requirement for client support is needed in this Job profile
- Supporting University, by representing them in fairs, events on Pan India basis
Essential criteria
- Undergraduate/Bachelor's degree or equivalent
- Strong attention to detail
- Excellent communication skills - Written and spoken English
- The ability to manage a varied workload independently and as part of a team
- Enjoy following and improving processes
- Recent graduates are encouraged to apply
Desirable criteria
- Experience in EdTech, Education related industries
- Experience of working or studying abroad
