END USER SUPPORT ENGINEER L-2

We are looking for a dedicated and experienced End User Support L2 Engineer to provide second-level support for all end-user IT-related issues. The candidate must be CCNA certified, with a strong understanding of networking, hardware, and enterprise support systems. You will be responsible for troubleshooting escalated issues, supporting desktop and network environments, and ensuring a seamless IT experience for users.

Key Responsibilities:

• Provide Level 2 technical support for desktops, laptops, printers, mobile devices, and peripheral equipment.
• Handle escalated support tickets from the L1 support team and ensure timely resolution.
• Troubleshoot and resolve hardware and software issues related to operating systems (Windows/Linux/Mac).
• Perform network troubleshooting for LAN/WAN, TCP/IP, DNS, DHCP, and wireless connectivity.
• Set up, configure, and maintain end-user devices and network connectivity.
• Install, configure, and troubleshoot network devices (routers, switches, access points).
• Collaborate with other IT teams (Network, Server, Security) for issue resolution.
• Maintain IT asset inventory and documentation.
• Support remote users via remote access tools (e.g., TeamViewer, AnyDesk, RDP).
• Participate in patch management, software updates, and endpoint security monitoring.
• Train users on IT systems and best practices where needed.

Required Skills & Qualifications:

• Bachelor’s degree in IT, Computer Science, or a related field (preferred).
• Minimum 4 years of experience in End User IT Support or Desktop Support roles.
• CCNA Certification is mandatory.
• Strong knowledge of Windows OS, Active Directory, Office 365, and standard desktop applications.
• Experience with networking concepts and troubleshooting (LAN, WAN, DHCP, DNS, etc.).
• Hands-on experience with system imaging, antivirus, and backup software.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshservice).
• Excellent verbal and written communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person