1001 End User Jobs - Page 2

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: ServiceNow Service Portal. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Microsoft Exchange Server Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Cloud AWS Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: VMware Server Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin. Experience: 1-3 Years.

Role & Responsibilities Describe the Challenges, Key Result Areas, Decisions he can make, Team Size, Future growth in our organization. Give the Project/Account Description, wherev er possible, else describe the activities scheduled in the Project/Account. Mandatorily specify the domain/technology areas the candidate will work on. Role: KEY RESULT AREAS (Activities scheduled in the project) Proficiency in design build and implement 1E Tachyon Create HLD and LLD documents for 1E Tachyon implementation Good understanding of process to identify use cases analyzing the environment and implement in 1E Tachyon for Desktop Analytics Identify area of automation for issues being reported Good hands on experience on Windows 10 support and proficiency in issues that could be seen in an end-user environment Understand how various components works in end user environment Antivirus, malware protection, desktop deployment, software distribution, client server applications, network environment etc., Should have hands on experience in troubleshooting windows 7/windows 10 clients for issues and understand the architecture of Windows clients. Excellent communication and interpersonal skills Excellent written skill Customer facing and articulation skills Good analytical skills and troubleshooting skills. Reporting and technical documentation as needed Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: UxM - NexThink. Experience: -5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Oracle Database Admin. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Weblogic App Server. Experience: 1-3 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: VMware Server Admin. Experience: 3-5 Years.

Please carefully review the position requirements before submitting a potential candidate for consideration. Role Summary: Qlik sense developer should build the dashboard/report by consuming the data from snowflake. A better visualization should be given to end users for a better understanding of data and to increase product adoptability. Roles and Responsibility: Requirement gathering knowledge Managing all the Qlik-related activities. Manage and follow up on all the Qlik-related Access Requests. Managing and operate the Service now tickets (Incidents, Requests) Support to Qlik development and N printing Development. Manage all the Qlik Production Movements Monitoring the Daily Qlik Jobs. N printing reports. Support to Month Start Activities. Giving Qlik training to Qlik End users. Supporting Governing activities Every Month. Preparing the Qlik-related support documents. Role Specific Competencies : Should have good data modeling skills Dashboard development Good visualization skills Admin-related activities. Knowledge of other BI & Visualization tools (e.g. Tableau, Power-BI). Optional Strong analytical and problem-solving skills. Data analysis skills Experience: 6 to 8 years For additional details regarding submission eligibility and payment terms, please refer to your contract. Only submissions from agencies with current service contracts in place will be considered.

Act as a technical expert on end-user computing technologies. Assess and design end-user computing solutions Participate or lead the deployment of end-user computing solutions Must be comfortable working in shifts. Exp. 6 - 10 years Sal 18 - 23

Date 21 Jul 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time IT Autopilot & SOE Imaging Specialist in our dynamic team based in Bangalore were looking for JOB PURPOSE: Reporting to the Head Of EUC Operations , you will oversee End User Computing L3 activities across Alstom. Experience in the design and deployment of the following technologiesMicrosoft Windows 10/11, MECM, Intune, Autopilot, and Application Packaging. Key Responsibilities & Accountabilities: Design and deployment of solutions with Microsoft SCCM and Intune Use of Enterprise Management Systems including Patch Management, Software Distribution and Asset Management Should have a deep knowledge in Software distribution using SCCM/Intune Should be able to create custom scripts for gathering the inventory from clients Should be able to handle test and release of applications and Patches using SCCM/Intune In-depth knowledge of Microsoft operating systems with particular emphasis on Windows 10 and Windows 11 Should be good in troubleshooting client installation, software distribution, remote control, and other Windows issues Monitor the SNOW ticket queues, troubleshoot and resolve tickets Knowledge on Windows servicing & Windows as a service, Cloud-based endpoint management workloads Create Low-Level Design Documents, Technical Documentation and Report creationfor multiple workplace services Work closely with Technical SPOCS, Service owners and also with architects to integrate with other technology solutions Maintain and enhance engagement with business, IT partners, and other stakeholders for Application management activities Knowledge in PowerShell scripting for automating daily system administration tasks is preferred Previous experience in a similar role, supporting a 24x7 corporate level business service including Executive level end users whenever required Flexibility in managing global processes and being available on-call for emergency situations at all times Develop and implement high quality support services, knowledge base content, best practices and methodologies Excellent Communication skills; both oral and written Have efficient time management, attention to detail and critical thinking skills PROFILE: To be considered for this role, candidate need to demonstrate the following skills experience and attributes: We are seeking a highly skilled and experienced Expert End User Computing (EUC) with 12-15 years of comprehensive experience to join our dynamic IT team. The ideal candidate will possess deep technical knowledge of end-user computing technologies, strong problem-solving abilities, and a proven track record in managing complex IT. Should have good communication and vendor management skills to interact with business across the globe. Fluent in English, you are eager to work with autonomy in an international environment and to face the challenges of the new Alstom Experience in ITIL processes and framework Ability to collaborate, influence and motivate cross-functional teams Team player Ability and flexibility to adapt to change, including shifting and competing priorities Demonstrated competency collaborative work with strong abilities in relationship management. Proven ability to work in global companies and delivering solutions across multiple geographies Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

Job Summary We are seeking a Technical Lead with 3 to 7 years of experience in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. The ideal candidate will have expertise in Service Desk Service Now Windows Networking and Desktop Support - Remote. Experience in the Food Services domain is essential. This hybrid role requires a proactive individual to manage technical operations efficiently during day shifts. Responsibilities Lead the technical team in managing Change LifeCycle processes to ensure seamless transitions and minimal disruptions. Oversee Incident Management to quickly resolve issues and maintain high service levels. Provide expert guidance on End User Tools like Nexthink to enhance user experience and system performance. Manage Service Desk operations to ensure timely and effective support for end users. Utilize Service Now for efficient tracking and resolution of service requests. Implement and maintain Windows systems to ensure optimal performance and security. Coordinate Networking tasks to ensure reliable and secure connectivity across the organization. Deliver Desktop Support remotely ensuring users have the necessary tools and resources to perform their duties. Collaborate with cross-functional teams to align technical solutions with business needs in the Food Services domain. Develop and implement strategies to improve technical support processes and outcomes. Monitor system performance and provide recommendations for improvements. Ensure compliance with company policies and industry regulations in all technical operations. Contribute to the companys purpose by enhancing technical infrastructure positively impacting service delivery and customer satisfaction. Qualifications Possess strong experience in Change LifeCycle Management and Incident Management. Demonstrate proficiency in End User Tools specifically Nexthink. Have a solid background in Service Desk operations and Service Now. Exhibit expertise in Windows systems and Networking. Show capability in providing Desktop Support remotely. Bring domain experience in Food Services. Adapt to a hybrid work model with a focus on day shifts.

Job Summary We are seeking a Systems Engineer with 1 to 4 years of experience to join our team in the food services domain. The ideal candidate will have expertise in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. This hybrid role requires proficiency in Service Desk Service Now Windows Networking and Desktop Support - Remote. The position operates during the day shift with no travel required. Responsibilities Manage and oversee the Change LifeCycle Management process to ensure smooth transitions and minimal disruptions. Handle Incident Management by promptly addressing and resolving technical issues to maintain service continuity. Utilize End User Tools like Nexthink to monitor and enhance user experience and system performance. Provide support through the Service Desk ensuring timely and effective resolution of user queries and technical problems. Implement and maintain Service Now solutions to streamline IT service management processes. Administer Windows systems ensuring they are secure up-to-date and operating efficiently. Collaborate with networking teams to ensure robust and reliable network connectivity for all users. Deliver remote desktop support to resolve technical issues and improve user productivity. Work closely with the food services domain to understand specific IT needs and tailor solutions accordingly. Contribute to the development and implementation of IT policies and procedures to enhance operational efficiency. Engage in continuous learning to stay updated with the latest technologies and best practices in the industry. Communicate effectively with team members and stakeholders to ensure alignment and understanding of IT initiatives. Support hybrid work model by ensuring seamless integration of remote and on-site IT services. Qualifications Possess strong technical skills in Change LifeCycle Management Incident Management and End User Tools like Nexthink. Demonstrate proficiency in Service Desk operations and Service Now platform. Have a solid understanding of Windows systems and networking principles. Exhibit excellent problem-solving skills and the ability to work independently. Show experience in the food services domain understanding its unique IT requirements. Display strong communication skills and the ability to collaborate with diverse teams. Maintain a proactive approach to learning and adapting to new technologies.

Hiring a sales professional for direct sales of electrical/automation products. Role includes leveraging network with OEMs, panel builders, and system integrators. Required Candidate profile BE/B.Tech/Diploma (Electrical/Electronics) with 2–4 years of B2B sales experience in relays, SMPS, sensors, cables, or control gear, switchgears.

Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologiesas needed, guided by business requirements. Requirements and Preferences: 1 to 3 Years experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required.

Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologiesas needed, guided by business requirements. Requirements and Preferences: 1 to 3 Years experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required.

Role Responsibilities: Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same. Work on Day-to-Day Incident Resolution & Request Fulfilment aligned to ITIL Framework Involved with IMAC (Install, Move, Add, Change) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required. Learn new and emerging technologiesas needed, guided by business requirements. Requirements and Preferences: 1 to 3 Years experience in End User Computing, IT Support, Asset Management needed. Good troubleshooting skills in Windows, Office, COTS & End User Hardware Support Basic understanding of ITL Framework is a must. Experience in using ITSM Tools like Service Now, Remedy etc. Good Communication Skills (Written & Spoken) in English Ability to physically perform general office requirements. Must be able to perform essential responsibilities with or without reasonable accommodations. Willingness to work on rotational shifts 24x7. Travel including overnight domestic may be required.

Your Impact: The Fortify Software Security Center (SSC) team is building a suite of tools to help our clients visualize data, review and audit vulnerabilities. You will be Senior Software Engineer on the team and you will contribute to projects that aid in the aggregation, analysis, and visualization of source code vulnerabilities to secure applications. Analyze, design, program, debug, and modify software enhancements and/or new products used in local, networked, or Internet- related computer programs, primarily for end users. Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications. Completes documentation and procedures for installation and maintenance. May interact with users to define system requirements and/or necessary modifications. What the role offers: Develops product architectures and methodologies for software applications design and development across multiple platforms and organizations within the Global Business Unit. Identifies and evaluates new technologies, innovations, and outsourced development partner relationships for alignment with technology roadmap and business value; creates plans for integration and update into architecture. Reviews and evaluates designs and project activities for compliance with development guidelines and standards; provides tangible feedback to improve product quality and mitigate failure risk. Leverages recognized domain expertise, business acumen, and experience to influence decisions of executive business leadership, outsourced development partners, and industry standards groups. Provides guidance and mentoring to less-experienced staff members to set an example of software applications design and development innovation and excellence. What you need to succeed: Bachelor's or Masters degree in computer science, Information Systems, or equivalent. At least 5 years of experience in software development Strong knowledge of Java language and SQL (Oracle, MSSQL, MySQL) Hands-on experience with Java Spring framework, J2EE, Hibernate/JPA Knowledge and understanding of REST-like APIs Knowledge and understanding of Docker, Kubernetes, Helm, MicroServices Knowledge and understanding of Git Experience in overall architecture of software applications (multi-platform) for products and solutions. Excellent analytical and problem-solving skills. Experience in solving scalability and performance problems of an enterprise application. Knowledge and experience of Agile development practices Excellent written and verbal communication skills Ability to effectively communicate product architectures, design proposals and negotiate options at business unit and executive levels. Desirable Skills: Hands-on experience with Tomcat Knowledge and understanding of Liquibase Knowledge and understanding of Lucene Evaluating and selecting tools and processes for software applications testing and methodology History of innovation with multiple patents or deployed solutions in the field of software design, preferred but not a requirement Knowledge and understanding of Secure coding practices.

1 Work closely with other Project Engineers, Designers, Consultants & clients and steering the delivery of project engineering / construction deliverables by preparing quality control drawings & providing overall project support. 2Coordinating projects for the set-up standards while ensuring strategic utilization & deployment of available resources to achieve organizational objectives 3Evaluating and executing contracting works and coordinating among consultants, contractors & clients; providing technical input for negotiations on strategically significant contracts 4Cross-Functional Collaboration 5Adhered to Health Safety Environment (HSE) requirements during the Project execution 6Execute project as per consultants design, drawing and as per BOQ approved by end users. 7Work closely with Vendors, Sub-Contractors and Suppliers for smooth Operation of the Project. 8Give Update about the Project Status on regular basis to the Project manager. 9Able to handle shift independently in 24/7 operational site. 10Able to handle the team of electrical, plumbing, carpentry, BMS & HVAC operation, fire detection & firefighting operation. 11 Good Knowledge of electro - mechanical system, BMS, HVAC, firefighting equipment, fire detection, access control and earth pits. 12Good knowledge of building compliances. 13Good dealing behaviour with suppliers and service providers. 14Good knowledge of disaster recovery plans. 15 Good knowledge of MS Office, MS Excel & power point presentation 16 Understanding of dealing with Incidents 17 Good knowledge of preparing preventive maintenance planner. 18Performing preventive and reactive maintenance of all equipments at site as per PPM planner. 19Basic knowledge of housekeeping, cafeteria, events managements. 20Good knowledge of store inventory and reordering procedure. 21 Knowledge of asset monitoring and tagging. 22Understanding of small projects activity in building. 23Good knowledge of project to facility handing over procedure. 24Understanding of snag identification of all equipments. 25Able to manage of team of 25-30 staff. 26Capable to handle Manage risk in a proactive manner, analyse and plan to mitigate risk via effective documented tools and processes eg. PRAs, Risk Registers, RCAs etc. 27Provide accountability and ownership and ensure services are appropriately delivered. 28Good knowledge in HSE field. 29Making of BOQ for different activity at site and end to end follow-up with respective vendors and team up to execution and invoice submission. 30Maintain effective relationships with business users, vendors and colleagues 31Managing (including Audit) of PPMs and reactive maintenance logs to achieve this 32Prepration and reviewing of engineering reports as per engineering and EHS team requirement. 33Handeling waste management and related compliacnce documentation and return submission

As Support Engineer, you and your colleagues will be responsible for analysing and solving incidents and providing support to end users You will receive user requests and questions from our customers on a daily basis, these will vary from software issues to failing hard disks or even a network failure As our Support Engineer you will handle these issues efficiently, youll answer any question and solve every issue You have the technical knowledge and are able to understand the customers requests in order to translate them to viable solutions What does the job : Assemble, configure and install servers in Datacenters Offer assistance to customers with problems/malfunctions Advise customers on custom servers to fit their requirements Proactively maintain our knowledge base Handle and resolve complaints Install various OS software (Linux all variations, Windows, BSD) Install various control panels (cPanel, Plesk, Direct admin) Keep your hardware knowledge up-to-date Answer questions about orders Proactively inform customers Who are you : Your professional and intellectual ability is at least at the level of a Bachelor's Degree You are customer and solution oriented, strong in communication You possess extensive knowledge on and experience with various Operating Systems You are fluent in both spoken and written English You are flexible in regards to working hours (shifts and weekends) You are ambitious and eager to learn You have a proactive attitude You are self-reliant and accurate You enjoy advising clients You have a strong sense of responsibility

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: IBM Storage.

Role Purpose The purpose of this role is to create content to convey complex, technical information to users using multiple techniques (writing, illustrations etc) as per client requirements and applicable quality standards Do: 1. Prepare new technical content or update it for the clients Interact with SME (internal or Client) to gather and understand the client requirements (target audience), product documentation requirements as well as any specific content writing guidelines available specific to domain (eg, Oil & Gas or Aerospace) or as per industry standards Identify the list of documents (FAQs, product or software manuals, SOPs etc) to be prepared for the client Identify the appropriate authoring tools to be deployed Research, design, illustrate, write, revise, and edit high quality and user-friendly print documentations and manuals for end users of the clients Maintain and follow project tasks allocated including checklists and manage version control as per quality framework Mandatory Skills: Content Management/ Web Publishing Experience : 5-8 Years.