Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Murex Front Office Finance Good to have skills : Murex Back Office Workflows, AEM 6 Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing and implementing solutions that enhance business operations and drive efficiency. Roles & Responsibilities: Key liaison with Front Office user base and working with traders/end users to understand their requirements and provide timely solutions Hands-on Knowledge on Rate Curves Setup Hands-on knowledge in MX Market Risk Configure from scratch all FO Modules PreTrade, E-tradepad, Events, Simulation, Market Data etc. Performing detailed P&L, cash flow analysis and understanding of RFR Instruments post Libor Transformation POC for all FO Queries from the User side. Train the traders/end users on Mx.3 FO functionality Professional & Technical Skills: 8+yrs of exp in Murex system-Front office modules of Mx 3.1 platform Deep Understanding of Treasury Product like FX,MM,FI,IRS,Murex FO & risk modules Experience on scalable, resilient transaction processing system in the Financial markets Strong analytical & logical approach to problem solving & system development, trade lifecycle across FO,BO& MO tiers Perform Requirement Analysis in FO space for various asset classes, initial analysis of existing production data/test cases suite Analyse/understand product requirement & offer solution/support to facilitate rollouts Know FO business to design & build pricing/booking capabilities in Murex system Participate with internal business partners on cross functional project to provide STP solution for pricing, distribution & execution capabilities Additional Information: Give STP solution-pricing, distribution/execution capabilities on cross functional project This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Murex Front Office Finance Good to have skills : Murex Back Office Workflows Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing and implementing solutions that enhance business operations and drive efficiency. Roles & Responsibilities: Key liaison with Front Office user base and working with traders/end users to understand their requirements and provide timely solutions Hands-on Knowledge on Rate Curves Setup Hands-on knowledge in MX Market Risk Configure from scratch all FO Modules PreTrade, E-tradepad, Events, Simulation, Market Data etc. Performing detailed P&L, cash flow analysis and understanding of RFR Instruments post Libor Transformation POC for all FO Queries from the User side. Train the traders/end users on Mx.3 FO functionality Professional & Technical Skills: 8+yrs of exp in Murex system-Front office modules of Mx 3.1 platform Deep Understanding of Treasury Product like FX,MM,FI,IRS,Murex FO & risk modules Experience on scalable, resilient transaction processing system in the Financial markets Strong analytical & logical approach to problem solving & system development, trade lifecycle across FO,BO& MO tiers Perform Requirement Analysis in FO space for various asset classes, initial analysis of existing production data/test cases suite Analyse/understand product requirement & offer solution/support to facilitate rollouts Know FO business to design & build pricing/booking capabilities in Murex system Participate with internal business partners on cross functional project to provide STP solution for pricing, distribution & execution capabilities Additional Information: Give STP solution-pricing, distribution/execution capabilities on cross functional project This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

As a Staff Business Analyst, you will support a variety of teams within Blackbaud to facilitate cohesion between departments, including but not limited to Services, Support, Customer Success, Contracts and Billing, Finance, IT and Master Data. The Business Analyst, Staff provides operational support to align business processes and financial procedures incorporating a heavy focus on data hygiene. The ideal candidate is self-motivated with strong customer service skills. What you’ll do Carry out procedures to maintain data, transactions and reports from systems. Resolve issues in an efficient and friendly manner. Accurately manage, document and prioritize activities surrounding inbound requests/issues. Be responsible for regular follow-up on open requests and quick resolution within expectations. Complete recurring business operations tasks on schedule with accuracy. Perform user acceptance testing on break/fix and new features. Provides daily coverage on incoming requests and emails to the team. Identify and assist with critical data clean-up and special projects. Research and process outage credits. Assists with reviewing and maintaining all Customer Success Operations business procedures. Evaluate business processes, uncovering areas for improvement, and assisting in developing solutions. Serve as a liaison between Customer Success Operations and end users. Business Systems Analyst, Staff A What we’ll want you to have: Bachelor’s degree, or equivalent 2+ years of experience in an operations role Candidates with experience utilizing Excel, Salesforce, Financial Force/Certinia and Workday systems will be prioritized. Knowledge of Renewals, Services, Support or Success organizations is preferred. Experience in gathering & analyzing information and developing effective solutions to difficult problems or situations. Investigates and acts to meet internal customers’ current and future needs. Constantly looking for opportunities to improve business efficiency. Highly organized with great attention to detail. Self-starter that works well independently. Gives internal customer needs priority and responds quickly to internal customer concerns. Experience in identifying opportunities to improve business efficiency Effectively uses systems and processes to measure, monitor, manage, or impact performance. Willing and able to take an assertive role in contributing to the management of day-to day activities of both internal members for associated projects. Hours will be standard schedule for Blackbaud India. Able to work flexible hours as required by business priorities Advanced level English Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

About the role As an Adobe Analytics System Administrator, you will be involved in all aspects of maintaining our Adobe Analytics platform and providing related reporting and analysis. You’ll play a critical role in empowering our teams with meaningful data insights that drive key business decisions. What you’ll do Serve as the primary administrator for the Adobe Analytics platform, handling setup, configurations, user access, and system updates. Work to implement tracking tags, ensuring accurate data collection across digital properties. Conduct regular audits and validations to ensure data accuracy and integrity. Provide troubleshooting and resolutions to any data discrepancies or data quality issues. Act as the point of contact for Adobe Analytics queries and issues; provide training and guidance to end users and stakeholders on best practices. Create, maintain, and optimize custom reports, dashboards, and metrics that align to business needs, facilitating data-driven decision-making across teams. Manage integration between Adobe Analytics and other platforms (e.g. CRM, CMS) to support cohesive data strategies. Proactively identify and implement improvements within the Adobe Analytics environment, staying updated on new features, tools, and industry best practices. Partner with cross-functional teams (e.g., IT, Marketing, Sales) to align data strategy and reporting to overall business objectives. What you’ll bring 5+ years of experience administering Adobe Analytics (Adobe Analytics certification preferred). Strong knowledge of JavaScript, HTML, tag management, and web data layer structures. Solid understanding of data collection methods, segmentation, and custom metrics within Adobe Analytics. Familiarity with integrating Adobe Analytics with other tools (e.g., Marketo, CRM, A/B Testing platforms). Exceptional analytical, problem-solving, and troubleshooting skills. Able to work flexible hours as required by business priorities and to align with time-zones across the business. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Preferred technology experienceWordpress, Adobe Analytics, Adobe Marketo Forms, Qlik, SFDC, Power BI, Optimizely,and Tealium Able to work flexible hours as required by business priorities Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Job Title: End User Computing (EUC) Specialist Department : IT / Infrastructure Services Reports to : IT Manager / EUC Manager Location : [Bangalore, Whitefield] Job Type : Full-time Job Summary The End User Computing (EUC) Specialist is responsible for managing and supporting the computing environment used by company employees, including desktop/laptop devices, virtual desktops, software deployments, mobile devices, and collaboration tools. The role ensures end users have reliable, secure, and performant technology to carry out their work. Key Responsibilities Install, configure, and support desktop/laptop systems, mobile devices, printers, and peripherals. Manage and maintain virtual desktop environments (e.g., Citrix, VMware Horizon, Microsoft AVD). Provide 2nd and 3rd line support for hardware and software incidents and service requests. Package, test, and deploy applications and patches using tools such as Microsoft SCCM, Intune, or similar. Monitor and improve EUC performance, availability, and security. Ensure endpoint compliance with security policies and standards (e.g., antivirus, encryption, patching). Document standard operating procedures and provide knowledge transfer to support teams and users. Collaborate with other IT teams (networking, security, service desk) to resolve complex issues. Stay current on emerging EUC technologies and make recommendations for improvements. Required Skills and Experience 3+ years of experience in End User Computing, IT support. Must have - Proficiency in Microsoft Windows OS, Linux OS, Microsoft 365, and common enterprise applications. Experience with device management and deployment tools (e.g., SCCM, Intune, JAMF). Knowledge of Active Directory, Group Policy, and identity/access controls. Familiarity with virtualization and remote desktop technologies (Citrix, VMware, AVD). Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Preferred Qualifications IT certifications such as Microsoft Certified: Modern Desktop Administrator, ITIL, etc. Good to have Experience with scripting (PowerShell, VBScript) to automate tasks. Experience in hybrid or remote workplace environments. Knowledge of macOS and mobile device management (iOS, Android). Work Environment Hybrid Candidate needs to travel to office twice in a week. Office location – Whitefield May require after-hours or on-call support for urgent issues or deployments.

Overview Experience : 3-5 Years Location: Hyderabad Shift: 6:30 PM - 3:30 AM Skills: D365 Support About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services . Responsibilities Provide First Line Assistance for Customers ( Microsoft D365 Users) Serve as a “ Microsoft D365 ” team member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests including but not limited to: Customer Setup/Change Requests Billing Issues New Financial Dimension Requests Project Transaction Corrections Troubleshoot Issues Revising Purchase Orders/Quotations Troubleshoot Transactions in Workflow Troubleshoot Login Issues Workflow Change Requests Accounts Payable Issues Complete and close ServiceNow support tickets in a timely manner and document the progress/resolution within the in the ticket. Provide light training to agency end users, including but not limited to, how to create projects, quotations, purchase orders, etc. Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application). Assist with internal and external audit requests as needed. Escalate advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team. Assist with regression testing of code deployment to Microsoft D365 and Service Qualifications This position will report to the ERP Support Manager and the ideal candidate will enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve “Microsoft D365” helpdesk tickets and drive solutions for our customers (Microsoft D365 Users). This may be the right role for you if you have Graduate / Postgraduate degree in commerce / finance (must) Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support Proficient in Microsoft Word, Power Point, Outlook, Teams, and Excel Keen eye for detail and compassion for all project elements, large to small Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy Talent for communicating in a clear, concise, and proactive manner Confidence to ask for answers when you have questions Demonstrated ability to work independently with minimal supervision. Prioritize tasks with aggressive deadlines. Ability to understand business concepts and issues as well as technical systems processes The ability to quickly prioritize tasks and adjust to changes in work tasks Work in 18:30 hrs -3:30 hrs IST

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: PL-SQL. Experience: 1-3 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: UxM - NexThink. Experience: 3-5 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ITIL Incident Mgmt. Experience: 1-3 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: ServiceNow ITOM Service Mapping. Experience: 3-5 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: WebLogic Admin. Experience: 3-5 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: AIOPS - Dynatrace. Experience: 3-5 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: M365 Teams Collaboration. Experience: 3-5 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Google Cloud Admin. Experience: 3-5 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Application Packaging - Windows. Experience: 3-5 Years.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SAP HANA Cloud Integration. Experience: 3-5 Years.

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips- the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world- like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of"science and engineering to make possible"the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers."We empower our team to push the boundaries of what is possible"”while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Summary Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience. Key Responsibilities Participates in the design, development and maintenance of ongoing metrics, reports, analyses, dashboards, etc. used to drive key business decisions. Works within controls to ensure the accuracy, timeliness and confidentiality of all managerial and business intelligence reports, views, dashboards, and user data. Implements new business reports within the established reporting framework, policies, and procedures. Trains and supports end users on accessing of reports. Analyzes and interprets data and business intelligence reports. Works with others in the development of data warehouses and other data sources to support managerial and business intelligence reporting needs. Works with business intelligence manager and other staff to assess various reporting needs. Analyzes reporting needs and requirements, assesses current reporting in the context of strategic goals and devise plans for delivering the most appropriate reporting solutions to users. Educates & trains user community on the potential uses of the business intelligence system. Extracts financial, statistical, and other data from various information systems and other sources. Designs and develops recurring and ad-hoc business intelligence solutions such as reports, cubes, and dashboards, using industry best practices for presentation, efficiency, and user friendliness. Designs reports to aid in the efficient assimilation of the data by users by engaging exception reporting, Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines. Business Expertise Has knowledge of best practices and how own area integrated with others; is aware of the competition and the factors that differentiate them in the market. Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements. Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies. Interpersonal Skills Explains difficult or sensitive information; works to build consensus. Key Responsibilities: Supports the design and development of program methods, processes, and systems to consolidate and analyze structured and unstructured, diverse "big data" sources. Interfaces with internal customers for requirements analysis and compiles data for scheduled or special reports and analysis Supports project teams to develop analytical models, algorithms and automated processes, applying SQL understanding and Python programming, to cleanse, integrate and evaluate large datasets. Supports the timely development of products for manufacturing and process information by applying sophisticated data analytics. Azure, Data bricks, python, SQL Qualification: Bachelors/Masters degree or relevant 4 - 7 years of experience as data analyst Required technical skills in SQL, Azure, Python, Databricks, Tableau (good to have) Experience in Supply Chain domain. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it , our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage an d passion to drive life-changing impact to ZS. Our most valuable asset is our people . At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Senior Technical Writer – Associate Consultant Role Information Security Technical writer team seeks an experienced Senior Technical Writer to drive, create and update IT related documentation. This may include developing new policies and standard operating procedures (SOPs) to comply with industry standards and frameworks, contractual obligations, or local law, updating and maintaining existing procedures, liaising with appropriate personnel to ensure that compliance workflow management systems are configured in accordance with documented procedures, managing the policy lifecycle end to end. This position will work closely with subject matter experts such as software development teams, Enterprise IT, HR, and Legal team leads and stakeholders. What you'll do Connect with subject matter experts and proactively manage your own learning to become familiar with our technology offerings, internal controls landscape, and internal compliance processes. Work with compliance and audit team members and other subject matter experts and functional leads to implement timely and effective edits until documentation is ready for publication on time. Suggest improvements to documentation and processes whenever possible, eventually demonstrating ownership of the technical writing function. Adhere to design template and company style guide while organizing and writing documentation. Assist with development and maintenance of applicable training and educational material (e.g., byte sized informational modules to educate end users on appropriate use of documented policies) Develop and propose documentation plans and outlines for new procedures, user/training guides and supporting materials; estimating project length and keeping everyone involved on time. Enhance and maintain existing documentation to deadline. Proactively manage the policy lifecycle (development, periodic review and approval, version control, publishing of approved policies and procedures to the company intranet). Work with appropriate personnel to make sure that ZS’s compliance workflow management systems are always in sync (configured) with newly documented or updated policies. Perform additional duties as required from time to time. What you'll bring BS/BA in English, Journalism, Communications, Technical Writing, Computer Science, or other relevant field of study required. 3.5 - 5 years’ technical writing experience, preferably documenting IT policies and procedures. Experience with Visio or other process flow visualization tool, Snagit tool required. Superior writing, editing, and communication skills required. Excellent command over the English language (especially grammar and sentence composition skills) required. Strong experience using Microsoft Suite (Word, Excel, PowerPoint, OneNote, Outlook etc.). Experience with authoring tools (e.g., MadCap Flare or any other authoring tool) will be an added advantage. Familiarity/working knowledge of various compliance frameworks (e.g., ISO 27001, ISO 22301, ISO 27702, HITRUST, PCI – DSS, SOC Audits) preferred. Experience learning about and communicating complex topics. Outstanding organizational/time management, planning and prioritization skills . Perks & Benefits ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application Candidates must possess or be able to obtain work authorization for their intended country of employment.An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At www.zs.com

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Job Specification Work on the development, implementation, and maintenance of our applications Develops unit tests to support production code using test-driven development techniques Work with internal end users to understand and respond to their needs Troubleshoot technical issues reported by end users and team members Participates as a team member on medium/large projects Identifies and solves problems/incidents in production Proactivity and a focus on continuous improvement Participate in performing functional and technical analysis Continuous learning around the banking, finance and funds industry Skills Required Bachelor or equivalent degree in Computer Sciences (5+ years of work experience) Comfortable with Agile/DevOps methodology and with Git source control Good experience with Python/Django, HTML, CSS, JavaScript/jQuery & SQL Experience with AlpineJS, HTMX and Tailwind CSS are considered an advantage Experience building back-end APIs, preferably with Django REST Framework Experience with data integration automation like Pandas and ETL processes Azure API Gateway, Oracle DB and PostgreSQL experience is an advantage Great attention to detail and the passion to drive projects forward Able to produce technical documentation Excellent time management and decision-making skills Team player, open communicator and fluent in English Exposure to the funds industry DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

Overview Working with Account or Channel Management, owns development and execution of technology strategy. Designs solutions that meet customer needs and beat competition. Develops strong relationships with sales team, internal engineering, and key technical customer contacts and leverages to Zebra's advantage; creates and delivers high impact solution presentations. Responsibilities Knowledge/Expertise Technical Skills - Uses moderate domain/solutions knowledge Knowledge of Zebra - Utilizes solid understanding of all Products/Services in business Sales Skills - Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Managerial Skills - Understands policies and practices related to role and shares ideas for improvement Business Acumen - Understands and explains how Zebra solutions can help customer's business results; obtains profitable revenue growth via value proposition vs. competition Market/customer Knowledge - Uses full knowledge of customer's business and market economics/trends to position effectively versus competition Solution Complexity/Strategic Thinking Nature of Problems Solved - Solves routine problems of moderate complexity (e.g. verifying technical compatibility) at the customer level Role in Addressing Problems - Understands and resolves problems with support from technical resources Complexity of Solutions - Typically medium complexity (e.g. value proposition vs. competition), but may have some complex projects that require unique coordination of technical resources Freedom to Act Level of Guidance - Works under general supervision. Makes decisions of moderate complexity that impact deliverables of projects; exercises judgment in approach, sometimes requiring and assessing tradeoffs Takes Direction From - Group Manager and Directors Customer Interface Role - Acts independently or as a team lead for ad-hoc teams Level of Customer Contact - Buyers/decision makers for small and mid-sized deals and end users Main Level of Interaction - Responsible for influencing the customer to purchase moderate size projects Required Knowledge of Customer - Operational strategies for success and competitors Accountability Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses Relative Size and Scope - Moderate to average individual quota size for business and like roles Types of Projects - Many transactions with some moderately complex deals Strategic Impact for Zebra - Medium/mid-term Qualifications Engineering degree or equivalent experience preferred 2-5 years of relevant work experience Uses moderate domain/solutions knowledge Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Understands policies and practices related to role and shares ideas for improvement Higher level technical skills than typical sales criteria

"Immediate joining" Key Responsibilities: SAP FICO Transactions: Post entries related to AP, AR, GL, and bank in SAP Perform vendor and customer reconciliations Maintain cost centers and profit centers Accounts & Bookkeeping: Handle day-to-day accounting operations Ensure timely posting of expenses, vendor bills, and provisions Assist in month-end and year-end closures Financial Reporting & Analysis: Generate financial and cost-related reports using Excel/SAP Analyze vehicle operating costs, income vs. expense reports, and route profitability Help track outstanding payments and receivables Data Handling & MIS: Maintain financial dashboards Support audit queries and provide supporting documents Assist in budgeting, forecasting, and expense control Candidate Requirements: 2-7 years of experience in accounting with hands-on SAP FICO usage Good knowledge of GST, TDS, and accounting principles Proficiency in MS Excel (VLOOKUP, Pivot Tables, Charts) Strong analytical and communication skills Experience in the logistics sector is a plus

Job Title: Remote Desktop Support US (English-Speaking) Location: Vikhroli (US Time Zone Coverage) Job Overview: We are seeking a skilled and proactive Remote Desktop Support Technician to join our IT support team. This role requires excellent communication skills in English and a strong technical understanding of the Microsoft ecosystem. The ideal candidate will have hands-on experience in diagnosing and resolving technical issues related to Windows OS, Microsoft 365, MS Teams, and remote desktop environments. Key Responsibilities: Provide remote desktop support and resolve technical issues for Windows-based systems. Troubleshoot and resolve Microsoft 365 application issues, including Outlook, Teams, OneDrive, SharePoint, and Excel (formulas, file corruption, performance issues, add-ins).. Handle OneDrive sync problems, file recovery, permission issues, and storage conflicts. Resolve shared drive (network drive) access, mapping issues, permission errors, and data availability. Support SAP application connectivity problems, including login, access, VPN-dependent issues, and performance lags. Assist users with MS Teams issues (calls, meetings, file sharing, guest access). Troubleshoot VPN and remote connectivity (Wi-Fi issues, Escalate complex problems to higher-level technical teams when needed. Ensure all support is delivered professionally and in clear English communication. Required Skills Fluent in English (both verbal and written). Well understanding of Microsoft 365, especially Teams, Outlook, OneDrive, Excel Familiarity with shared drive environments and file-level permission troubleshooting. Experience with SAP client connectivity support. Strong grasp of Windows 10/11 troubleshooting and update management. Proficiency with remote tools like TeamViewer, Microsoft Remote Desktop

Senior Applications Engineer Full-time Company Description We believe data is the fuel that powers the modern enterprise. Our mission is to help companies shorten the path from data to decision and empower customers to out-think and out-perform the competition.Trusted by more than 1,300 global businesses, our products deliver unmatched value in data integration and connectivity and in process analytics and automation. Our relentless focus on customer satisfaction is why 1,300 global enterprises choose Insight Software to maximize their ERP investment on-prem and in the cloud to turn data into insight and insight into action. For more information, please visit. About Us: Insight Software is a leading provider of software solutions for the Enterprise Information Management market. Our Insight Software family of solutions dramatically accelerates time-to-value for your Enterprise Information Management needs including query, reporting, analysis, and master data management for enterprise Applications, with a low total cost of ownership. Were busy evolving the way people and organizations manage information. Our technologies help companies access and analyze their data no matter where it resides-all from a single point of entry. The Insight Software integrated suite of products is designed to boost productivity by empowering end users and decision makers with secure access to the right data at the right time, allowing them to easily build their own custom reports and make timely decisions. With over 600 customers worldwide includingBritish Telecom, Emerson, Merrill Lynch, Motorola, Nordstrom, Starbucks, Toshiba and Xerox, the Magnitude family of products has established a leadership position in the Enterprise Information Management. Job Requirement - Core Responsibilities: An enthusiastic and self-motivated individual desiring to play an integral part of a growing market in Enterprise Information Management, as a member of Engineering team, you would be discharging following responsibilities: Research, analyze, design, develop, document and maintain new or existing Magnitude products on ERPs like Oracle Peoplesoft, Oracle EBS, Microsoft ERPs, etc. Defining new software features and providing efficient & innovative solutions to resolve business issues. Participating in design and code reviews and, in testing process through test review, analysis, test witnessing and certification of software. Following the best practices and devising improvement in the development processes. Interacting with customers to understand their specific needs and build custom solutions, using Magnitude products, to meet those needs. Functioning as an effective team member through good communication and cooperation to meet departmental and organizations goal. Qualifications Position Qualifications: Experience Level: 5 to 9 Years Technical: Primary skill (Must Have): Worked in Techno-Functional role with solid experience in ECC Strong techno-functional knowledge Financial Management, Sales and Purchasing, with understanding on underlying tables, columns and relationships Proficiency in SQL (Oracle / MS-SQL/HANA) and demonstrated capabilities to solve the complex problems through active team participation Strong technical knowledge in Peoplesoft tools, to read / write into Peoplesoft system using APIs Secondary skill (Nice to Have): Data integration experience with ERP Systems Knowledge in any ETL tool (eg. SAP BODS) Experience in and passionate about commercial software product development Inclination to go beyond current domain tehno-functional expertise Non-Technical: Excellent written and verbal communication skills Multitasking capability and ability to manage priorities with high level of accuracy and attention to details Ability to learn technology quickly through instruction and self-training Perseverance and positive attitude to solve any challenges in the given work Client interaction with exposure to onsite/offshore model Logistical Requirements: Will be located at Hyderabad, India office Education Requirements: Bachelors Degree (CSE, IT) or MCA with strong programming skills. Additional Information Insight Software is an Equal Employment Opportunity employer and as such does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location . **

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Deliver: No. Performance Parameter Measure 1. Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2. Personal Attendance Documentation etc. Mandatory Skills: TIS Service Desk.

Skill required: Voice - Service Desk Voice Support Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Support production as per objectives and as required by the process Provide process training to new joiners. Continuous coaching for advisors on process knowledge skills Assisting the helpdesk agents in responding to issues and information requested from end users on a real time basis. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportRecording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions. What are we looking for Excellent domain knowledge 2 Years relevant experience in NGCO ISS SD Functional Support Domain Call handling and e-mail handling skills, including handling complex & escalated calls as per the advisors request and needs on a real-time situation Coaching and Training skills Supports Client organisation, both on-shore and off-shore Teams, Customer Relationship team and retained client organisation Travel may be required as per business need 24*7 and Flexible for any Shifts Roles and Responsibilities: Operational ResponsibilitiesDaily Maintain personal productivity by resolving target tickets on both calls and e-mail, Chats per day as defined in the objectives. Help team members in solving complex requests on calls and e-mails. Be available to take complex, escalated calls and e-mails Maintain detailed knowledge at an expert level of all process/client functions and procedures Provide process training for the advisors Provide coaching to team members to be effective on the phone and emails, and enhance the process knowledge of the team members Feedback to the advisors on process related queries and follow up on feedbackWeekly Develop a detailed update around outcomes / actions items from query review sessions Provide updates on training plan and completion details Conduct PKTs for advisors in the team and follow up with feedbacks Review process documents and provide updates to the advisors in case of any change/s in processCommercial and Financial Responsibilities Provide high quality helpdesk services to the Client, ensuring that contractual Accenture SLAs and service obligations are met for the work within scope of the role Identify opportunities to improve quality of operations Qualification Any Graduation