2560 End User Jobs - Page 5

Role Overview: As a Service Desk Agent , you will be the first point of contact for end users seeking technical assistance. Your primary responsibility is to understand, document, and resolve customer issues while adhering to defined processes and quality standards. This role demands strong communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Provide support via calls, chats, and emails to end users. Accurately identify and log issues as Service Requests or Incidents , and provide Level 1 (L1) resolution. Escalate priority incidents to Subject Matter Experts (SMEs) as needed. Maintain and update incident reco...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Supports, maintains, and troubleshoots the network computer and telecommunication systems, related peripheral devices and local area networks. Analyzes and solves complex problems of network (operating) system hardware and software components. Required Candidate profile Maintains close relations with local management staff to ensure the local business processes are continuously and adequately being supported and developed by IT.

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Roles and Responsibility Handle customer inquiries and resolve issues professionally. Provide exceptional customer service through various channels. Collaborate with internal teams to improve processes and procedures. Analyze customer feedback and suggest improvements. Maintain accurate records of customer interactions and transactions. Identify opportunities to upsell and cross-sell products or services. Job Requirements Excellent communication and interpersonal skills. Ability to work in a team environment and adapt to changes. Strong problem-solving and analytical skills. Proficient in using computer systems and software applications. Ability to handle multiple tasks and prioritize respon...

Project description We succeed in to deliver a scalable, flexible operations processing platform capable of supporting business growth at zero marginal cost, maximizing STP through the reduction of manual processes, and creating a best-in-class operational infrastructure that could be leveraged across asset classes.We have set-up an efficient Scrum Enterprise process with such elements as TDD, automated tests, self-managed teams, spec by example, BDD, etc.In our daily work, we follow the best Agile/Scrum values and practices. Our main goal is to produce high-quality technical solutions that meet the expectations of our end users. Responsibilities provide technology solutions that will solve ...

Project description One of our client (a leading bank of Singapore) is undertaking a strategic upgrade of its Murex MX.3 platform to enhance system resilience, support new product capabilities, and align with evolving regulatory and operational requirements.This initiative includes upgrading from version 3.1.42.48b to 3.1.6x.x, onboarding the EQA and OSP Excess modules, and implementing comprehensive reconciliation, testing automation, and governance frameworks. Responsibilities Hands-on business analysis role to analyze and propose solutions for business issues, process changes, and functional requirements. Translate business needs into detailed functional specifications for system configur...

Business Systems Analyst The Business Systems Analyst (BSA) leads the definition of the solution for new client implementations or larger projects on an existing implementation. The BSA must be able to understand the clients business requirements and map those to our technology. Then document and help communicate that vision to the client and to internal execution teams. Candidates should have a strong grasp of database architecture, data modeling, Interface development and system integration using real-time web-services. He or she should also have a solid understanding of CRM, CDP, email and database marketing concepts. Principal Responsibilities: Lead project scoping: Gather and define pro...

To lead and support the team in a project and provide techno managerial expertise with the project team. Implement solutions / services as per customer/business requirements. Periodic communication to team, customer/sponsor, users and stakeholders with regard to project status reporting. Understand customer business and infrastructure associated with business service. Understand the IT infrastructure within the scope. Support the decision making process regarding the use of operational contingency procedures. Participate in developing unique IPs. Participate in building new services/solutions to market and roll out within the unit. Take decisions in consultations with supervisor and manageme...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Veeva Vault Good to have skills NA Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Support Engineer, you will provide support on various complex issues raised by end users and try to provide an effective with a satisfactory outcome. Should also work on Change Request and build and configure applications to meet business process and application requirements. You will be responsible for creatin...

About The Role Project Role Application Support Engineer Project Role Description Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills Veeva Vault Good to have skills NA Minimum 2 year(s) of experience is required Educational Qualification 15 years full time education Summary As a Support Engineer, you will provide support on various complex issues raised by end users and try to provide an effective with a satisfactory outcome. Should also work on Change Request and build and configure applications to meet business process and application requirements. You will be responsible for creatin...

Troubleshooting Software, Operating systems, Installation & troubleshooting of Network Printers.Installation & troubleshooting of Antivirus packages. Troubleshooting MS Outlook & M365. Experience in handling NSF File & PST File.Data Backup.Desktop/ Laptops/Printers Administration/Outlook Antivirus management M365 office suite support Coordination with third party vendors for IT assets under warranty/proprietary support Switch, Firewall, Operations (Basics) Experience in managing VC & Meeting Room devices Network Support (basic) Vendor ManagementEnd user data backupEnglish (Speaking & Writing) is must, Worked in ITIL based environment, Adhere SLAs, process runbook documents. Support to Window...

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. About The Role Job Summary: The SAP TSW (Trader's and Scheduler's Workbench) Functional Consultant will be responsible for the implementation and integration of the SAP TSW module within the SAP ECC 6.0 environment. This role involves mapping client requirements, providing consultation on best pr...

Required Qualification Bachelors degree in accounting, Finance, MIS or IT Nonprofit industry experience and expertise. 8+ years Accounting or Finance Experience. Background in financial close process optimization/continuous improvement BlackLine Experience as a User & Admin (Local, Business or System) Experience leading implementations of Sage Intacct Expertise in process analysis and redesign of business processes Excellent communication and presentation skills Strong time management and organizational skills with sensitivity to timeframes, budgets and outcomes across multiple clients and projects Ability to prioritize and stay organized/focused in a dynamic, multi-tasking environment with ...

Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ09 Work mode: Work from office, 24*7 Shift Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) , Experience and Knowledge on MAC Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical and Professional Expertise Exceptional verbal and communication skills...

Work Experience: 6 months to 2 years Work Environment: Mandatory Work From Office (WFO), 24/7 rotational shifts, 5-day work week Role Overview: As a Service Desk Agent , you will be the first point of contact for end users seeking technical assistance. Your primary responsibility is to understand, document, and resolve customer issues while adhering to defined processes and quality standards. This role demands strong communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced environment. Key Responsibilities: Provide support via calls, chats, and emails to end users. Accurately identify and log issues as Service Requests or Incidents , and provide L...

Must-Have Skills Strong customer handling skills Excellent communication skills (fluency in English is mandatory) Experience and knowledge of Windows systems and operating issues Good-to-Have Skills Familiarity with ITIL framework Experience and knowledge of Mac systems and operating issues Professional Attributes Excellent verbal and written communication skills, including proper email etiquette Strong problem-solving and analytical abilities High level of customer service orientation Preferred Technical and Professional Expertise Exceptional verbal communication and listening skills Proven experience in front-line service roles, especially with high-value or critical customers Ability to d...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...