2560 End User Jobs - Page 4

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Job Description Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cau...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessf...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Job Description: Collaborate with business stakeholders to gather and analyse requirements for SAP SD implementation. Customize and configure the SAP SD module to meet specific business needs Provide expertise in all aspects of SAP SD module including pricing, order management, and delivery processing, including support in integration activities with other SAP modules and external systems. Conduct workshops and training sessions for end users Participate in system testing and support user acceptance testing Provide ongoing support and maintenance for SAP SD applications Collaborate with cross-functional teams to ensure effective delivery of SAP SD solutions Stay updated with the latest SAP S...

Job Summary Seeking an experienced Active Directory and Entra ID Engineer – L3 to design, manage, and support enterprise identity infrastructure. The ideal candidate will have deep expertise in Active Directory (on-premises) , Entra ID (Azure AD) , and related identity management technologies. This role involves complex troubleshooting, architecture design, migrations, automation, and advanced support for hybrid identity environments. Key Responsibilities Active Directory Administration Administer, manage, and support Domain Controllers across multiple domains and forests. Perform promotion and demotion of domain controllers as required. Manage forest-level administration , domain and forest...

Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ08 Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) , Experience and Knowledge on MAC Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Preferred Technical and Professional Expertise Exceptional verbal and communication skills Unparalleled Listening and Comprehensio...

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Ariba Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education SAP ARIBA JDTechnical skills:ARIBA SCC - PO related documents such as POs, Order confirmations, ASNs, GRs.CIG - custom mappings, transaction tracker etc.SAP MM - Configurations related to ARIBA in ECC, knowledge on Business processes and whole PO flow in SAP.ARIBA integration with ECCOther responsibilities:Work with client counterparts to understand requirements, cond...

Position Purpose Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests. Responsibilities Direct Responsibilities Infrastructure Maintenance Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check Check and remediation: exploration errors, Authorization, Servers integration Provisioning check and remediation on servers to meet KPI expectations Infrastructure/ Application availability & monitoring Incident Management: First user contact: Support users in the resolution of incidents (ServiceNow...

Job Description: Collaborate with business stakeholders to gather and analyse requirements for SAP SD implementation. Customize and configure the SAP SD module to meet specific business needs Provide expertise in all aspects of SAP SD module including pricing, order management, and delivery processing, including support in integration activities with other SAP modules and external systems. Conduct workshops and training sessions for end users Participate in system testing and support user acceptance testing Provide ongoing support and maintenance for SAP SD applications Collaborate with cross-functional teams to ensure effective delivery of SAP SD solutions Stay updated with the latest SAP S...

Job Purpose IT Infra COE plays a critical role in designing & implementing End User Infra solutions and standards across the organization. As part of the IT Infra COE, this role focuses on embedding best practices into End User Support, driving innovation & supporting enterprise-wide initiatives. Duties and Responsibilities Design and Implement End User Support solutions aligned with Enterprise-wide initiatives Key Decisions / Dimensions No Decisions to be taken Major Challenges Design Industry best End User Support Systems and Processes Implement stable solution by coordinating with Infra & Application Teams Required Qualifications and Experience a)Qualifications Engineering Graduates with ...

Job Purpose Manage SFDC Delivery & Production Issue Duties and Responsibilities Responsible for Business requirement, Technical design, Business test cases, Change process management and status reporting of SFDC Orgs. Execute and liaison with end users for SFDC requirement Developing scalable, secure, and customized solutions using tools such as Apex, Visualforce, and Lightning Web Components to meet business requirements Creating and configuring custom objects, automation tools, and workflows tailored to streamline organizational processes. Diagnosing, resolving, and documenting technical problems to ensure system reliability and optimal performance. Continuously learn and adopt new feature...

Job Purpose This position is open with Bajaj Finance ltd. Act as a key team member of IT Compliance unit (2nd level of defense) for supporting external reviews, conducting internal reviews and tracking the actionable in all the activities Duties and Responsibilities Work as part of IT Compliance team for one of the largest, prestigious NBFC. Be part of Fintech Transformation journey of BFL Jointly execute & manage compliance reviews independently in the areas mainly comprising of €“ ITGC & Infra €“ Server, Database & End user Controls, Information & Cyber Security Application controls Technical €“ Change Mgt, User Mgt, Incident Mgt, VA/PT, TPRM, etc Application controls Functional €“ workflo...

Job Purpose This position is open with Bajaj Finance ltd. Act as a key team member of IT Compliance unit (2nd level of defense) for supporting external reviews, conducting internal reviews and tracking the actionable in all the activities Duties and Responsibilities Work as part of IT Compliance team for one of the largest, prestigious NBFC. Be part of Fintech Transformation journey of BFL Jointly execute & manage compliance reviews independently in the areas mainly comprising of €“ ITGC & Infra €“ Server, Database & End user Controls, Information & Cyber Security Application controls Technical €“ Change Mgt, User Mgt, Incident Mgt, VA/PT, TPRM, etc Application controls Functional €“ workflo...

Position Purpose The candidate will have the opportunity to work within WMIS as a Business Analyst closely with various teams to design & develop solutions aligned with our overall strategy. Responsibilities As Senior Business analyst, you will play an important role in projects by working closely with development team, Business and various transversal teams like Document Management, IT Security, IT Risk, Architect, Application Integration, and Production Support. You will report to Division head in Singapore Technical & Behavioral Competencies Very good experience in business analysis in Document management Good experience in working as BA for multiple minor Document management projects in ...

Project Role : Service Desk Agent Project Role Description : Understand and capture customers issues, document it, adhere to Process and quality standards with good customer handling skills. FRF Level : FJ08 Work Experience : 1 to 2 years Work location : Chennai(Work from office only-24*7 Shift) Must Have Skills : Customer Handling Skills & Good communication skills (Fluency in English is a must) ,Experience and Knowledge on windows Systems, operating issues Good To Have Skills : ITIL Knowledge Professional Attributes: Excellent verbal and written communication skills with email etiquette - Good problem solving and analytical skills - Excellent customer service skills Job Requirements : Pref...

Primary Skill: SAP BPC with Financial Consolidation experience mandatory Secondary Skill SAP BW, SAC. is good to have not mandatory Please find below JD we need BPC and BW mix profiles. Heres the Job Description for the position: About the job The BPC Developer will report operationally to the BI Planing and Consolidation Technical Lead and will be responsible for development, maintenance and administration of BPC 10.1 Embedded integrated with BW 7.5 and SAC . The BPC Developer will play a key role in engaging and advising users to deliver planning and consolidation requirements as per approved plans and service levels. A key focus of the role will be to manage business demand and work proac...

Client Support - L1/L2 support First level communication Through ticketing tool/ Teams / Zoom Calls responding to any issues for end Users (located in US / Ukraine) These are clients of Mede or internal teams Collaborate with l2/ L3 teams in case of high severity outages DBAs, Dev, IRC team and BAsFirst level issue investigation on any Website outages reported by the end users Candidate to be well versed in User provision Password resets, new passwords, User a/c activation/ Deactivationrepare and present Weekly status report to client Role requires working in Night shift (9:30 pm / IST to 6:30am/IST) on alternate week Excellent communication skills to communicate with end users POSITION GENE...