End User Computing Engineer

2 - 5 years

4 - 7 Lacs

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

Work Mode

On-site

Job Type

Full Time

Job Description

  • End User Computing Engineer.
  • Troubleshoot technical issues related to end-user computing, encompassing both hardware and software components.
  • Strong knowledge and experience with Windows 10 and Windows 11 Troubleshooting skills.
  • Experience with MS Intune and SCCM is desirable (Autopilot, Device Management, Windows updates, Autopilot, Application deployment, Reporting, etc).
  • Handling and solving issues during and post migration of Win 10 to Windows 11-.
  • Good Troubleshooting Knowledge on Microsoft Intune and SCCM tools.
  • Good experience of incident resolution, requests, changes and problem-solving activities delivered to agreed SLAs.
  • Good knowledge of Microsoft's products like Office 365- Responds to customer requests effectively and communicates with them to address issues.
  • Manage the day-to-day incidents and service requests resolving them promptly utilizing the ITSM tool (Service NOW) of record.

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