Employee Service Center Specialist

If you are passionate about experimenting, motivated by opportunities to drive transformation, and pursuing a career in a dynamic HR environment, this role is for you! At Koch, employees are empowered to do what they do best to make life better. Our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to create the best work environment that helps you and the business work together to produce superior results. Our Employee Service Center team is at the forefront of delivering a seamless support experience, ensuring that every interaction is handled with care and precision. We are dedicated to providing exceptional support to our former, current, and future employees. Build strong relationships with customers, team members, and other key stakeholders to support our HR operating model. Facilitate learning and change management processes by guiding our consumers through new and existing tools and technologies. Provide an exceptional consumer experience while resolving customer questions and troubleshooting issues through different intake channels. Challenge our current state and drive simplification and automation of our processes to enhance efficiency for our employees, supervisors, and HR business partners. Contribute to our Knowledge Centered Service (KCS) methodology and culture by creating, updating, and sharing knowledge to support our customers and internal partners. **Basic Qualifications:** - Experience in providing customer support in-person, through phone systems, chat, or case work - Excellent problem-solving skills - Should be a team player - Ready to work in a 24/7 environment - Fluency in English - Strong communication and interpersonal skills - Ability to handle multiple tasks and prioritize effectively - Bachelor's degree **What Will Put You Ahead:** - 2+ years of relevant experience - Open for Shifts At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. {Insert company language from Company Boilerplate Language Guide} At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.,