59 Employee Satisfaction Jobs - Page 3

EC-Council is hiring! Need Immediate Joiner in Mumbai!!! About us: EC-Council ( www.eccouncil.org ) is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. About the Role: The HR Business Partner (Manager) will act as a strategic advisor and consultant to business leaders, aligning HR initiatives with business objectives. This role involves driving employee engagement, talent management, organizational effectiveness, and change management, while also ensuring compliance and supporting a high-performance culture. Key Responsibilities: Partner with business leaders to understand their objectives and develop HR strategies to support them. Lead and drive strategic HR initiatives including workforce planning, succession planning, and talent development. Act as a trusted advisor on all people-related matters, including employee relations, performance management, and organizational development. Drive employee engagement by implementing and supporting employee feedback and action plans. Manage and resolve complex employee relations issues, ensuring legal compliance and consistency. Analyze HR metrics to inform business decisions and identify trends or areas for improvement. Support organizational change and culture transformation initiatives. Coach and support line managers in their people management responsibilities. Champion diversity, equity, and inclusion efforts across the business. Required Skills & Qualifications: MBA/MSW in Human Resources or related field. 8- 12 years of progressive HR experience, preferably with at least 3 years in a business partnering role. Strong knowledge of employment laws and HR best practices. Proven ability to influence and build strong relationships with senior stakeholders.

Job Description Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: DataBricks - Data Engineering. Experience: 8-10 Years.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience3-5 Years.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? RoleCloud Azure Key Skills Strong Hands-on experience running Public Cloud infrastructure on Azure Cloud. MS Azure (Mandatory) Strong Knowledge in ITSM tools, Confluence, JIRA, SNOW Excellent Communication Skills Good Knowledge Azure AD and IAM Good Knowledge and Working experience in azure Compute resources Good Knowledge on Azure Storage Knowledge on Backup and DR Azure Monitoring/Advisor and Security Azure PaaS Services IAC – Mandatory to have knowledge on IAC components Terraform and Azure DevOps basics GitHub Azure Networking part : Understanding of below topics: Hub and Spoke model. Connectivity between virtual networks and traffic flow. Vnet Peering and forward traffic. On prem and cloud connectivity Azure Firewall and logs validation. Azure Routes and association. Vnet address space and subnet IP CIDR validations. NSG & ASGs Service and private end points. Network watcher Trouble shooting the connectivity, app performance issues etc. Load Balancer & Application gateway and Storage accounts. Azure Disaster recovery ASR Failover and test failover. RBAC Understanding Azure AD Terraform Azure devops pipelines. Availability Set & Zones, PPGs. Azure backup. Azure PaaS services ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Cloud Azure Admin. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Overview As a HR Business Partner (HRBP) at PepsiCo India GCC, you will serve as a strategic advisor to leadership, driving the people agenda to achieve business transformation and sustainable growth. You will lead the design and execution of HR strategies that enhance talent pipeline, and culture while ensuring alignment with PepsiCos global S&T priorities. This role demands a balance of strategic vision, executive influence, and operational excellence to deliver solutions in a complex, matrixed environment. This role requires a mix of strategic thinking and hands-on execution to drive business results Responsibilities Business Partnership: Act as atrusted advisorto functional leaders, providing data-driven insights. Partner with business leaders to understand their objectives, challenges, and people needs. Diagnose functional and org challengesand roll out HR interventions drive engagement and agility. Provide guidance on HR strategies that support business goals and operational effectiveness Lead cross-functional initiatives to align HR priorities withFP&A and GCC (Global Capability Center)objectives. Talent Management: Leadscale talent initiatives with a focus on cultural adoption and employee experience. Support in talent management processes including talent reviews, leadership development. Identify gaps and create solutions to build and sustain a high-performance culture. Develop and implement strategies to attract, retain, and develop top talent. Coach senior leaderson change leadership, team dynamics, and stakeholder management. Employee Experience & Culture: Foster a culture of engagement and drive inclusion for growth Leverage OHS (Organizational Health Survey) insights to address systemic issues and elevate manager effectiveness. Work with managers to improve employee satisfaction (OHS org health), retention, and productivity. Manage and execute programs that improve organizational culture and employee morale. Innovate retention strategies Change Management Support business transformation and change initiatives, ensuring smooth transitions for employees and teams. Advise on organizational design and structure to ensure efficiency and alignment with business goals. Provide coaching to leaders and managers to build their leadership capabilities and improve team effectiveness. Employee Relations & Conflict Resolution: Act as a trusted advisor in handling employee relations issues and conflict resolution. Ensure compliance with legal and regulatory requirements, internal policies, and ethical standards. HR Metrics & Reporting: Utilize HR analytics to assess trends, provide insights, and recommend actions to improve business and people outcomes. Monitor and track key HR metrics (e.g., turnover, engagement, performance) and implement corrective actions as needed. Learning & Development: Collaborate with Learning & Development teams to create and implement training programs to develop the skills of managers and employees. Promote continuous learning and professional growth within teams. HR Operations Collaboration: Workhand-in-hand with HR Operationsto ensure flawless execution of core HR processes (payroll, benefits, mobility, compliance) for GCC/FP&A teams. Partnership with Global HRBP: Align GCC/ICC people strategies with PepsiCo's global FP&A HR agenda Leadershipas a HRLT member lead critical HR projects Other accountabilities Ensure policy consistency/compliance Provide career coaching for local talent, with emphasis on developing new manager talent Partner with TA to identify local sources of talent and evaluate candidates for hiring Partner with Global HR COEs to Execute tools/ programs to drive employee engagement Execute communications Develop local/ Functional succession plans Play an active role in PepsiCo values/ culture/ engagement work (leveraging COE work for local activation) Key skills Able to build trust & sustainable interpersonal relationships with multiple stakeholders Ability to handle large employee scope Agility Ability to influence business leaders at executive level Business Partnering & consulting skills Matrix Management Coaching & Facilitation skills Strong HR execution skills Qualifications Experience: Minimum 7-10 years of progressive HR experience in a business partner or generalist role, ideally within a fast-paced global or multinational organization. Education: MBA in HR is must Skills: Strong business acumen with the ability to translate business needs into actionable HR strategies. Proven ability to influence senior leadership and manage complex HR projects. Excellent communication, interpersonal, and presentation skills. Strong problem-solving, analytical, and conflict resolution skills. Experience with HRIS systems and HR metrics/reporting. Competencies: Strategic thinker with the ability to execute and deliver results. High emotional intelligence, with strong listening and empathy skills. Adaptable and comfortable navigating ambiguity and change. Focused on delivering high-quality HR services with attention to detail and urgency.

Overview As a Human Resources Business Partner (HRBP) at PepsiCo, you will work closely with business leaders and teams to drive the people agenda and provide strategic HR support. You will play a pivotal role in aligning HR practices with business objectives, ensuring a high-performing, engaged, and inclusive workforce. This role requires a mix of strategic thinking and hands-on execution to drive business results through talent management, employee relations, and more. Responsibilities Business Partnership Partner with business leaders to understand their objectives, challenges, and people needs. Provide guidance on HR strategies that support business goals and operational effectiveness. Influence leadership decisions with data-driven insights and HR best practices. Talent Management Support in talent management processes including talent reviews, leadership development. Identify gaps and create solutions to build and sustain a high-performance culture. Develop and implement strategies to attract, retain, and develop top talent. Employee Engagement & Culture Foster a culture of engagement and drive inclusion for growth Work with managers to improve employee satisfaction (OHS org health), retention, and productivity. Manage and execute programs that improve organizational culture and employee morale. Change Management Support business transformation and change initiatives, ensuring smooth transitions for employees and teams. Advise on organizational design and structure to ensure efficiency and alignment with business goals. Provide coaching to leaders and managers to build their leadership capabilities and improve team effectiveness. Employee Relations & Conflict Resolution Act as a trusted advisor in handling employee relations issues and conflict resolution. Ensure compliance with legal and regulatory requirements, internal policies, and ethical standards. HR Metrics & Reporting Utilize HR analytics to assess trends, provide insights, and recommend actions to improve business and people outcomes. Monitor and track key HR metrics (e.g., turnover, engagement, performance) and implement corrective actions as needed. Learning & Development Collaborate with Learning & Development teams to create and implement training programs to develop the skills of managers and employees. Promote continuous learning and professional growth within teams. Qualifications ExperienceMinimum 2-5 years of progressive HR experience in a business partner or generalist role, ideally within a fast-paced global or multinational organization. EducationBachelors degree in Human Resources, Business, Psychology, or related field; advanced degree (e.g., MBA, HR certifications) preferred.

Facilitate the onboarding process for new hires, ensuring they have the necessary training and resources. Preparing and dispatching HR letters as per employee requirements & companys standard processes. Introduce new employees to company policies and culture. Serve as a point of contact for employee inquiries, addressing concerns and facilitating resolutions to enhance employee satisfaction. Monthly leaves, timesheet & expense verification in the HRIS system. Ensure adherence to HR policies and procedures, maintain employee records, and assist with compliance initiatives. Implement employee engagement initiatives to boost morale and job satisfaction. Employee offboarding & guiding employees with exit formalities JOB REQUIREMENTS Bachelors degree in human resources, Business Administration, or related field. 3+ years of experience as an HR Generalist or similar role. Strong knowledge of HR practices and employment laws. Excellent interpersonal and communication skills. Ability to handle sensitive information with discretion. Proficient in HR software and Microsoft Office Suite. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

About The Role Role The HR Business Partner is responsible for enabling HR processes and objectives with employees and management in designated business units/ practices. The position is a blend of operational deliverables, quality projects and partnerships with business and other support functions, in order to deliver value-added service to management and employees as per the company's guidelines, regulations and objectives ? DO People Practices/ EE Experience - Leads autonomously HR processes for allocated practices/ accounts (performance calibration, promotions/ progressions, employees queries, etc.) and is SOPC for service lines/ practice/ accounts. Provides timely information and/or education to employees and people managers of company on HR practices and policies. - Collates feedback via SKIP level sessions, NMAs, FGDs, 1:1s, exit interviews, HR Unplugged and proactively proposes improvement measures. Ensures a regular follow up to action plans agreed with managers as a result of the above sessions and brings visibility to L2 on those. - Analyzes and interprets various types of employee reports from Power BI & other tools (e.g. employees satisfaction, attrition %, exit data etc.) to guide business on decision making. Coaches people managers on available tools and solutions on issues. Leadership of the Future - Partners with people managers via planned calendar in order to cascade and coach on HR policies and people practices that support the day-to-day business. Provide HR expertise in the areas such as feedback, employee relations, development and legal. - Educates team leaders/ managers on engagement initiatives, R&R, performance feedback, performance calibration, career changes (including internal recruitment) and employee engagement. Challenge when necessary. ? Culture Diverse & Inclusive - Participates in the creation of a DEI & Wellness country action plan and help with the roll-out and implementation. - Participates in the creation and delivery of various workshops related to wellness and DEI, favoring the engagement/ team bonding of all employees at country level. Enabler for Business Talent Ownership - Educates, coaches, and partners with managers on employee development goals and EES plans. Support leaders to create plans and follow them up. - Participates in/ lead the continuous development of HR programs, such as retention, quality projects, etc. - Actively gets involved in business dynamics (ramp-ups & downs) and ensure legal flawless execution. - Ensures a correct level of communication to HR management and relevant stakeholders. Transforming Ways of Working - Partners with other enabling functions to complement on value-added programs in areas of recruitment, HR process improvement, training, career development, mobility, and job performance. - Assesses, proposes and leads projects of processes/ policies improvement based on feedback from managers and employees in order to accelerate a culture of performance and excellence in which employees are central, and feel engaged & inspired to deliver and go the extra mile. ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

>> Responsible for managing the performance for the team of Production Specialist >>Responsible for responding back to the client and internal stakeholders in an efficient and professional manner >>Handles and resolves customer complaints- identify and escalate priority issues >>Build a strong personal customer rapport and establish engagement to drive positive customer experience >> Ensures compliance with all company and departmental policies, procedures, and guidelines >>Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization >>Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports >>Work on employee financials (incentives, PBPP, QPLC etc.), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition >>Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement; About The Role Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. ? Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative ? Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end ? Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues ? Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team >>Excellent Communication Skills (Verbal & Written) >>Strong interpersonal & influence management skills and decision making skills >>Ability to work & communicate with people across organizational units and locations. Strong Team building skills >>Ability to think strategically & translate strategy into measurable action plans >>Strong analytical skills with an ability to solve a problem with a win-win negotiation approach >>Ability to lead people on large, multi-functional efforts. Motivating associates through effective management and constructive feedback >>Should have excellent knowledge of Customer Service, Taking Ownership, Service Recovery, Performance Management, Employee Coaching and Mentoring >>Leading by Example and ability to handle stressful situations >>Is able to make judgment calls on risk rating, is able to interpret and apply policy >>Ensure quality sampling targets (ISO) are met, systems and measures are robust. Collaborate with internal and external stakeholders to deliver to the business’ strategic plans in relation to quality improvement >>Act as the point person for escalations/queries around the remediation work Manage stakeholder expectations