Requirements Gathering Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives forsystem design advice how to achieve desired business outcomes. Implementation: Configure and Test SAP SuccessFactors modules Data Migration: Perform/Support Data Migration as required. Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules. Training: Educate clients on how to use SAP SuccessFactors modules. Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials other documents required for successful completion of the project. Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need. In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RAs HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RAs HR-Tech mentor team. To find out more about RAs HRTA Program, please refer to this Technical Skills Proficiency Level Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Relevant years of experience in one or more areas given in listed below : SAP SuccessFactors (SF) HRIS End User / Administrator who is responsible for actively maintaining organizations SF Systems OR SF Consultant who have contributed in SAP SuccessFactors Implementation projects i.e. requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). Dynamic individual with strong communication and presentation skills possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders. Successfully navigate through challenges to complete the deliverables within deadlines and ensure that the quality of deliverables meet client expectations. Ability to collaborate with large team and work for the common goal.

As a CSM, you will be assigned 4-5 large SAP SuccessFactors (SF) Customers who have already implemented SF. Guide / work hand in hand with internal Consultant(s) to handle customer requests/tickets for issue resolution. Analyse recurring problems to decrease volume of tickets originating from similar issues Propose new and out of the box solutions within SF to customers to increase clients satisfaction index Manage relationships with the assigned customers and ensure SLAs are met to avoid escalations. Identify new opportunities (change requests, new modules) from the assigned customers based on existing pain-points proposing effective solutions available within SAP SF. Technical Skills Proficiency Level Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) Team Management Delegation Customer Management as a support manager or project manager (preferably large customers) SAP SuccessFactors Knowledge (EC or ECP preferable) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Minimum 3-6 years of experience in one or more areas listed below : HRIS End User / Administrator who is responsible for actively maintaining organizations HRIS Systems (preferably enterprise grade HRIS systems). Business Analyst who is responsible for liaison with Business users and Technical Team (Developers or Technical Consultants) in any type of Web/Mobile development projects or Off-The-Shelf Software Implementation projects. Consultant who has contributed in requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT) to Implement any Of-The-Shelf enterprise grade SAAS Solution. Customer Success Manager with similar role and responsibilities as stated for this job. Customer Success Sr. Manager / Director with similar role and responsibilities as stated for this job. Need to be knowledgeable of one or more SAP SuccessFactors Modules (Know-how on Employee Central and/or Employee Central Payroll is highly preferred). Need to possesses strong interpersonal and leadership capabilities to influence key stakeholders and develop team members. Need to be a creative thinker, patient and client oriented.

Assist in the design and creation of user interfaces for web and mobile applications Collaborate with product managers and developers to understand user needs and project requirements Create wireframes, prototypes, and mockups to communicate design concepts Conduct user research and usability testing to gather feedback and iterate designs Work closely with senior designers to maintain design consistency and quality across projects JOB REQUIREMENTS Two years of relevant experience in UI/UX design or related field Proficiency in design tools such as Adobe XD, Sketch, or Figma Strong understanding of design principles and best practices for web and mobile interfaces Excellent communication skills with the ability to present and justify design decisions Ability to work collaboratively in a fast-paced environment and adapt to feedback Self-motivated with a willingness to learn and grow in the field of UI/UX design

Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives forsystem design & advice how to achieve desired business outcomes. Implementation: Configure and Test SAP SuccessFactors modules Data Migration: Perform/Support Data Migration as required. Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect & process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules. Training: Educate clients on how to use SAP SuccessFactors modules. Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials & other documents required for successful completion of the project. Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need. In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RAs HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RAs HR-Tech mentor team. To find out more about RAs HRTA Program, please refer to this JOB REQUIREMENTS Lead the requirement gathering workshops along with customers independently. Able to implement SF EC core and Time off, Timesheet, benefits modules independently and guide the team on technical and functional aspects of the module. Knowledge on Integration Centre for various integrations with EC wherever required. Focus on permanent solution rather than temporary workarounds for long term solutions. Able to guide the team under on various aspects of EC Core and Time Off/Timesheet modules. Should be able to delegate task to the consultants and should have experience in handling team. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India.

Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives forsystem design & advice how to achieve desired business outcomes. Implementation: Configure and Test SAP SuccessFactors modules Data Migration: Perform/Support Data Migration as required. Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect & process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules. Training: Educate clients on how to use SAP SuccessFactors modules. Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials & other documents required for successful completion of the project. Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need. In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RAs HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RAs HR-Tech mentor team. To find out more about RAs HRTA Program, please refer to this Technical Skills - Proficiency Level & Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Relevant years of experience in one or more areas given in listed below : SAP SuccessFactors (SF) HRIS End User / Administrator who is responsible for actively maintaining organizations SF Systems OR SF Consultant who have contributed in SAP SuccessFactors Implementation projects i.e. requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). Dynamic individual with strong communication and presentation skills possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders. Successfully navigate through challenges to complete the deliverables within deadlines and ensure that the quality of deliverables meet client expectations. Ability to collaborate with large team and work for the common goal. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India.

Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives forsystem design & advice how to achieve desired business outcomes. Implementation: Configure and Test SAP SuccessFactors modules Data Migration: Perform/Support Data Migration as required. Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect & process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules. Training: Educate clients on how to use SAP SuccessFactors modules. Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials & other documents required for successful completion of the project. Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need. In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RAs HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RAs HR-Tech mentor team. To find out more about RAs HRTA Program, please refer to this Technical Skills - Proficiency Level & Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Relevant years of experience in one or more areas given in listed below : SAP SuccessFactors (SF) HRIS End User / Administrator who is responsible for actively maintaining organizations SF Systems OR SF Consultant who have contributed in SAP SuccessFactors Implementation projects i.e. requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). Dynamic individual with strong communication and presentation skills possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders. Successfully navigate through challenges to complete the deliverables within deadlines and ensure that the quality of deliverables meet client expectations. Ability to collaborate with large team and work for the common goal. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, India.

Facilitate the onboarding process for new hires, ensuring they have the necessary training and resources. Preparing and dispatching HR letters as per employee requirements & companys standard processes. Introduce new employees to company policies and culture. Serve as a point of contact for employee inquiries, addressing concerns and facilitating resolutions to enhance employee satisfaction. Monthly leaves, timesheet & expense verification in the HRIS system. Ensure adherence to HR policies and procedures, maintain employee records, and assist with compliance initiatives. Implement employee engagement initiatives to boost morale and job satisfaction. Employee offboarding & guiding employees with exit formalities JOB REQUIREMENTS Bachelors degree in human resources, Business Administration, or related field. 3+ years of experience as an HR Generalist or similar role. Strong knowledge of HR practices and employment laws. Excellent interpersonal and communication skills. Ability to handle sensitive information with discretion. Proficient in HR software and Microsoft Office Suite. Location: Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

We are looking for a frontend developer interested in developing products using ReactJS. You will be responsible for building these applications, as well as coordinating with the teams responsible for other layers of the product. Ensure the technical feasibility of UI/UX designs. Write code to implement the visual elements into various web applications. Create prototypes, mock-ups, and staging sites for review and feedback. Collaborate with members of the application development team (including designers and back-end developers) to consistently improve functionality and user-friendliness of the web applications. Build reusable code and libraries for future use Test, debug and fix any functional or non-functional issues JOB REQUIREMENTS 3+ years of relevant experience Experience in ReactJS, Redux, Typescript, Javascript, CSS Ability to write test cases using Jest, Cypress or any other testing framework Working knowledge of JSON data and REST APIs Demonstrated ability to write clean and testable code Exposure to AWS will be an added advantage Familiarity with server side technologies (Python, Django, DB etc)/ any other Javascript framework (AngularJS, VueJS)/ mobile development experience will be a plus Strong team player who can work efficiently in a highly collaborative environment Motivated and able to work independently

ABAP Code writing, code correction & debugging to the SAP standard/custom programs based on the analysis of the problem. Good knowledge on SD, MM and FICO modules. Able to develop Functional and Technical specs. Providing technical support to the end user in the form of troubleshooting the issues. Understanding the needs and requirements of the clients in order to resolve the issue in timely and professional manner. Analysing and implementing SAP Notes. Create and correct SAP Scripts and smart-form designs. Upgrading and roll-out of SAP systems. Consulting with users about their issues and requirements from SAP modules. Able to lead & coach a team of ABAP Consultants. Able to communicate with Client consultants for Production issues. JOB REQUIREMENTS Should have at least 6+years of proven experience. Expert knowledge in ABAP HR Objects and SAP HCM Reports. Should have strong functional knowledge of SAP SD, MM and FICO Modules. Should have experience in SAP Scripts, BADI enhancement, Workflow, User exits, Classes, OOPs. Should have experience in FORMS, Adobe forms, Smart Forms, ABAP Workbench, Classical & Interactive reports, Module pool and Function Modules, ALV and user Exits . Should have knowledge of Data Uploads using LSMW, Workflow, Process and Forms. Should be able to understand customer requirements and write technical specification documents for WRICEFs (Workflow, Report, Interface, Conversion, Enhancement, and Forms.).

Requirements Gathering Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives forsystem design advice how to achieve desired business outcomes. Implementation: Configure and Test SAP SuccessFactors modules Data Migration: Perform/Support Data Migration as required. Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules. Training: Educate clients on how to use SAP SuccessFactors modules. Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials other documents required for successful completion of the project. Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need. In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RAs HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RAs HR-Tech mentor team. To find out more about RAs HRTA Program, please refer to this Technical Skills Proficiency Level Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Relevant years of experience in one or more areas given in listed below : SAP SuccessFactors (SF) HRIS End User / Administrator who is responsible for actively maintaining organizations SF Systems OR SF Consultant who have contributed in SAP SuccessFactors Implementation projects i.e. requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). Dynamic individual with strong communication and presentation skills possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders. Successfully navigate through challenges to complete the deliverables within deadlines and ensure that the quality of deliverables meet client expectations. Ability to collaborate with large team and work for the common goal Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Experience in deploying standard SAP HCM Interfaces on SAP CPI Responsible for developing custom iFlows to integrate SAP SuccessFactors with SAP HCM (on premise system) Responsible for developing custom iFlows to integrate SAP SuccessFactors with 3rd party systems (eg PeopleSoft, Oracle etc.) JOB REQUIREMENTS Knowledge in SAP Cloud Platform Integration (SAP CPI - Previously known by name of SAP HCI) At least 4-6 years experience in SAP Cloud Platform Integration Developer with experience of doing integration between multiple SaaS applications. Should be able to plan the build of integrations between different systems in order to test the integrations on the enhancement package. Good to Have Skills: Dell Boomi, SAP PO/PI APIs Development, ABAP knowledge. Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Planning and scoping: Work with the customer to identify the scope of the implementation, including timelines, budget, and resource requirements. This involves creating a project plan and ensuring that the project stays on track Implementation: Responsible for collaborating with client-side SMEs to understand, configure and customize their business requirements. This includes setting up user accounts, defining workflows, integrating with other systems, and testing the product. Also, setting up relevant data to showcase the end-to-end business process and collecting and processing feedback from clients to make necessary system changes Training: Provide training to end-users and administrators on how to use the SaaS product Support: Provide ongoing support to the customer, including troubleshooting issues and answering questions Documentation: Create and maintain documentation for the implementation, including user manuals, training materials, and technical specifications Product management: Collaborate with the product team to identify areas for product improvement and provide input on product development based on client feedback JOB REQUIREMENTS Having a full-time degree from a recognized institute Experience working on employee expense, travel benefits management modules is highly desirable 2 to 7 years of experience in one or more areas listed below: Any Implementation projects i.e., requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT) Dynamic individual with strong communication and presentation skills Possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders Successfully navigate through challenges to complete the deliverables with quality and manage multiple implementation projects concurrently Ability to collaborate with large team and work for the common goal Location-Delhi NCR,Bangalore,Chennai,Pune,Kolkata,Ahmedabad,Mumbai,Hyderabad

Website Management: Manage, update, and optimize the companys WordPress website, ensuring high performance and SEO best practices. SEO & Analytics: Implement and monitor SEO strategies, conduct keyword research, and optimize website content for search engines. Utilize Google Analytics and other tools to track and improve website performance. Content & Social Media: Assist in content creation, publishing blog posts, and managing social media engagement across platforms (especially LinkedIn and YouTube). Digital Marketing Support: Support the marketing team in executing digital marketing campaigns and maintain digital assets. SAP Portal Management: Help managing SAP partnershiprelated tasks on and off SAP portal. JOB REQUIREMENTS 3+ years of experience in SEO, WordPress website management,and digital marketing. Proficiency in Google Analytics, Google Search Console, and SEO tools (Ahrefs, SEMrush, etc.). Strong understanding of social media engagement strategies and content marketing. Basic knowledge of HTML, CSS, or website optimization is a plus. Understanding of basic design is important. Excellent communication skills and the ability to work independently. Sincere and diligent reporting skills. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

We are looking for a backend developer interested in developing products using Python, deployed in cloud environment. You will be responsible for building these applications, as well as coordinating with the teams responsible for other layers of the product. Work across all phases of application development including requirement gathering, coding, release, bug fixing Collaborate with other engineering teams to develop and deliver new features and enhance existing ones Rapid prototyping (POCs) based on requirements Test, debug and fix any functional or non-functional issues JOB REQUIREMENTS 3+ years of relevant experience Experience in Python, Django DRF, REST APIs Experience with Document DB, RDBMS and ORM Demonstrated ability to write clean and testable code Knowledge of MongoDB, PostgreSQL, Redis, ElasticSearch is preferred Exposure to AWS will be an added advantage Familiarity with front-end technologies (ReactJS, Javascript etc) will be a plus Strong team player who can work efficiently in a highly collaborative environment Motivated and able to work independently Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives forsystem design & advice how to achieve desired business outcomes. Implementation: Configure and Test SAP SuccessFactors modules Data Migration: Perform/Support Data Migration as required. Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect & process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules. Training: Educate clients on how to use SAP SuccessFactors modules. Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials & other documents required for successful completion of the project. Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need. In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RAs HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RAs HR-Tech mentor team. To find out more about RAs HRTA Program, please refer to this Technical Skills Proficiency Level & Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Relevant years of experience in one or more areas given in listed below : SAP SuccessFactors (SF) HRIS End User / Administrator who is responsible for actively maintaining organizations SF Systems OR SF Consultant who have contributed in SAP SuccessFactors Implementation projects i.e. requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). Dynamic individual with strong communication and presentation skills possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders. Successfully navigate through challenges to complete the deliverables within deadlines and ensure that the quality of deliverables meet client expectations. Ability to collaborate with large team and work for the common goal. Locations : Mumbai, Delhi / NCR, Bengaluru , Kolkata, Chennai, Hyderabad, Ahmedabad, Pune, Remote

Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives forsystem design & advice how to achieve desired business outcomes. Implementation: Configure and Test SAP SuccessFactors modules Data Migration: Perform/Support Data Migration as required. Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect & process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules. Training: Educate clients on how to use SAP SuccessFactors modules. Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials & other documents required for successful completion of the project. Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need. In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RAs HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RAs HR-Tech mentor team. To find out more about RAs HRTA Program, please refer to this Technical Skills Proficiency Level & Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Relevant years of experience in one or more areas given in listed below : SAP SuccessFactors (SF) HRIS End User / Administrator who is responsible for actively maintaining organizations SF Systems OR SF Consultant who have contributed in SAP SuccessFactors Implementation projects i.e. requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). Dynamic individual with strong communication and presentation skills possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders. Successfully navigate through challenges to complete the deliverables within deadlines and ensure that the quality of deliverables meet client expectations. Ability to collaborate with large team and work for the common goal.

Customer-Centric Support: We prioritize the customer in every interaction, ensuring world-class Customer Satisfaction. Support is delivered in alignment with Service Level Agreements (SLAs) and performance metrics, coupled with timely, clear updates to customers regarding issue progress and resolution plans. Technical Expertise and Problem Resolution: Gain deep knowledge of our SaaS products, including HCM and Workforce Management solutions, to address escalated issues effectively. Use advanced troubleshooting techniques to replicate customer scenarios, identify solutions, and escalate to engineering as needed for resolution. Knowledge Sharing and Continuous Improvement: Contribute to our Knowledge-Centered Support (KCS) system by developing and maintaining articles. Build expertise in specific product areas to mentor team members, enhancing overall team performance and readiness. Collaboration and Stakeholder Engagement: Collaborate effectively with internal teams and stakeholders, ensuring smooth communication and issue progression. Serve as an escalation point for complex support cases, driving timely and satisfactory resolutions. Comprehensive Documentation and Training: Ensure thorough documentation, including user manuals, process guides, and support collateral, to facilitate seamless handovers and user onboarding. Conduct UAT briefings and support UAT sessions, addressing any configuration-related issues. Process Excellence and Customer Advocacy: Advocate for customers by collaborating with product teams to prioritize feature enhancements and align the product roadmap with customer need. On-Call Work Requirements: Participate in on-call rotations to provide occasional after-hours support to ensure seamless operations and collaboration. JOB REQUIREMENTS Basic Qualifications: Strong written and verbal communication, listening, and interpersonal skills Fluency in English (written and spoken) Proven analytical and problem-solving skills with exceptional attention to detail Minimum 3 years of experience supporting SaaS products in a customer-facing role Strong organizational and time-management abilities, with a track record of achieving high customer satisfaction and meeting performance metrics Proficiency in using computer applications, including the Microsoft Office Suite Preferred Qualifications: Experience with HCM solutions, especially those integrated with SAP SuccessFactors Familiarity with APIs and networking protocols (TCP/IP, SFTP, VPN) Familiarity with databases, basic SQL queries, and data management tools Experience with case-tracking systems and related tools like JIRA

Requirements Gathering Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives forsystem design advice how to achieve desired business outcomes. Implementation: Configure and Test SAP SuccessFactors modules Data Migration: Perform/Support Data Migration as required. Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules. Training: Educate clients on how to use SAP SuccessFactors modules. Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials other documents required for successful completion of the project. Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need. In addition to working with Enterprise customers on SF module(s), Consultant(s) will be given an opportunity to learn additional SAP SuccessFactors modules through RAs HRTA program designed for experienced SF Consultants and will receive HRTA Certificate upon successfully completing the business case presentation to RAs HR-Tech mentor team. To find out more about RAs HRTA Program, please refer to this Technical Skills Proficiency Level Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Relevant years of experience in one or more areas given in listed below : SAP SuccessFactors (SF) HRIS End User / Administrator who is responsible for actively maintaining organizations SF Systems OR SF Consultant who have contributed in SAP SuccessFactors Implementation projects i.e. requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT). Dynamic individual with strong communication and presentation skills possess solid problem solving and consultative skills to engage and build relationships with large organizations stakeholders. Successfully navigate through challenges to complete the deliverables within deadlines and ensure that the quality of deliverables meet client expectations. Ability to collaborate with large team and work for the common goal.

Review software requirements. Prepare/ Review test plans and test cases. Execute test cases, report issues and share test execution reports. Write test cases to automate the functional testing. JOB REQUIREMENTS 1-4 years of relevant experience. Experience in any test case management tool. Ability to work as a functional as well as automation tester. Ability to communicate with development and business teams. Have keen eye for detail and be able to see the bigger picture. Strong team player who can work efficiently in a highly collaborative environment. Motivated and able to work independently. Experience in any test automation framework is preferred. Experience in performance testing will be a plus.