Project Manager CSM

Job Description

As a CSM, you will be assigned 4-5 large SAP SuccessFactors (SF) Customers who have already implemented SF. Guide / work hand in hand with internal Consultant(s) to handle customer requests/tickets for issue resolution. Analyse recurring problems to decrease volume of tickets originating from similar issues Propose new and out of the box solutions within SF to customers to increase clients satisfaction index Manage relationships with the assigned customers and ensure SLAs are met to avoid escalations. Identify new opportunities (change requests, new modules) from the assigned customers based on existing pain-points proposing effective solutions available within SAP SF. Technical Skills Proficiency Level Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) Team Management Delegation Customer Management as a support manager or project manager (preferably large customers) SAP SuccessFactors Knowledge (EC or ECP preferable) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Minimum 3-6 years of experience in one or more areas listed below : HRIS End User / Administrator who is responsible for actively maintaining organizations HRIS Systems (preferably enterprise grade HRIS systems). Business Analyst who is responsible for liaison with Business users and Technical Team (Developers or Technical Consultants) in any type of Web/Mobile development projects or Off-The-Shelf Software Implementation projects. Consultant who has contributed in requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT) to Implement any Of-The-Shelf enterprise grade SAAS Solution. Customer Success Manager with similar role and responsibilities as stated for this job. Customer Success Sr. Manager / Director with similar role and responsibilities as stated for this job. Need to be knowledgeable of one or more SAP SuccessFactors Modules (Know-how on Employee Central and/or Employee Central Payroll is highly preferred). Need to possesses strong interpersonal and leadership capabilities to influence key stakeholders and develop team members. Need to be a creative thinker, patient and client oriented.