Email Support Executive

You will be part of our team at apna.co, where we are seeking enthusiastic individuals with a customer-focused approach for Email and Chat Support roles. If you possess excellent communication skills and enjoy solving problems, we are excited to have you on board! Your responsibilities will include promptly and accurately assisting customers via email and chat. Handling customer inquiries, complaints, and feedback in a professional manner will be crucial. You are expected to troubleshoot issues effectively, ensuring customer satisfaction and upholding high service standards. Collaboration with internal teams to address complex issues is also a key part of your role. To excel in this position, you should have exceptional written and verbal communication skills in English. Strong problem-solving abilities are essential, and prior experience in Chat or Email Support is preferred. The ability to multitask and thrive in a fast-paced environment is important. You should be willing to work in rotational shifts and have rotational week offs. In return, we offer a competitive salary, growth opportunities, a friendly work environment, and support for your training and development. Join us in providing top-notch support to our customers and contributing to our team's success.,