Email Support Executive

0 - 31 years

2 Lacs

malad west mumbai/bombay

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: In this role, you will be the first point of contact for customers, providing assistance via, email, live chats, social media channels. Your primary responsibility is to resolve customer inquiries and issues, ensuring a positive experience. Utilize your strong communication and problem-solving skills to address customer needs efficiently. Collaborate with internal teams to escalate and resolve more complex issues. Join us in delivering top notch customer support and maintaining high levels of customer satisfaction. Key Responsibilities: Handle customer inquiries via email, or live chat in a professional and courteous manner Provide accurate information about products, services, and policies Resolve customer complaints or concerns efficiently and effectively Maintain records of customer interactions and transactions Follow up to ensure complete resolution of issues Escalate unresolved issues to the appropriate internal teams Stay updated with company policies, procedures, and product knowledge Key Skills: Excellent verbal and written communication skills Strong problem-solving and conflict-resolution abilities Ability to multitask and manage time effectively Customer-centric mindset with empathy and patience Night Shift - 7pm - 4am // 10pm - 7am

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