Email & Chat Support Executive - Bangalore - WFO - Night shift

1 - 5 years

2 - 3 Lacs

Posted:1 hour ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Dear ,

Greetings from eTeam!

"Customer Support Executive"

Job details

Mode of Hiring:- Permanent with eTeam deputed to Harman Connected Services.

Exp:- 1-4Years

Location:- Bangalore

If interested, please share your updated CV along with below Details:-

  • Total Exp:
  • Relevant exp email and Chat support:
  • Willing to work in night shift:
  • Do you exp in writing emails on your own:
  • Full Name:
  • Aadhar number:
  • Pan number:
  • Date of Birth:
  • Current CTC:
  • Expected CTC:
  • Current location:
  • Notice Period:
  • Reason for Job Change:

Roles & Responsibilities

What you will do

  • Managing customer service inquiries through chats and emails.
  • Identifying and assessing customers needs to achieve satisfaction.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions and file documents.
  • Follow procedures, guidelines and policies.
  • Take the extra mile to engage customers.

What You Need

  • Proven customer support experience or experience as a client service representative.
  • Track record of over-achieving quota.
  • Strong email and chat handling skills.
  • Familiarity with CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent typing, communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

Requirement

  • Graduation in any field.
  • Decent written and oral communication skills.

Kindly Acknowledge the mail with your confirmation.

Regards,

Pallavi

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