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Email & Chat Support Executive - Bangalore - WFO - Night shift

Email & Chat Support Executive - Bangalore - WFO - Night shift

Eteam

1 - 5 years

2 - 3 Lacs

bengaluru

Posted:1 hour ago| Platform:

Apply

Skills Required

email support customer support chat process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear ,

Greetings from eTeam!

"Customer Support Executive"

Job details

Mode of Hiring:- Permanent with eTeam deputed to Harman Connected Services.

Exp:- 1-4Years

Location:- Bangalore

If interested, please share your updated CV along with below Details:-

Total Exp:
Relevant exp email and Chat support:
Willing to work in night shift:
Do you exp in writing emails on your own:
Full Name:
Aadhar number:
Pan number:
Date of Birth:
Current CTC:
Expected CTC:
Current location:
Notice Period:
Reason for Job Change:

Roles & Responsibilities

What you will do

Managing customer service inquiries through chats and emails.
Identifying and assessing customers needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions and file documents.
Follow procedures, guidelines and policies.
Take the extra mile to engage customers.

What You Need

Proven customer support experience or experience as a client service representative.
Track record of over-achieving quota.
Strong email and chat handling skills.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent typing, communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Requirement

Graduation in any field.
Decent written and oral communication skills.

Kindly Acknowledge the mail with your confirmation.

Regards,

Pallavi

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