Email & Chat Support Executive

0 - 31 years

1 - 2 Lacs

Posted:1 week ago| Platform: Apna logo

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On-site

Job Type

Full Time

Job Description

Job Title: Email & Chat Support Executive Company: Myntra (E-commerce Process) Employment Type: Full-time About the Company: Myntra is India’s leading fashion and lifestyle e-commerce platform, offering a wide range of apparel, footwear, accessories, and beauty products. Join our customer support team and be part of a dynamic environment focused on delivering a world-class shopping experience. Job Role: As an Email & Chat Support Executive, you will handle customer queries through email and chat channels, ensuring timely resolution and high customer satisfaction. Key Responsibilities: Respond to customer inquiries via email and chat in a professional and courteous manner. Resolve issues related to orders, returns, refunds, and product information. Coordinate with internal teams to ensure customer concerns are addressed promptly. Maintain accurate records of interactions and updates in the system. Meet daily performance metrics including response time and quality standards. Requirements: Education: Graduation Excellent written communication skills in English Good typing speed and attention to detail Basic knowledge of e-commerce operations preferred Flexible to work in rotational shifts

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