Email Chat Backend & Non Voice Process Professional

0 - 5 years

1 - 5 Lacs

rajarhat

Posted:8 hours ago| Platform: Naukri logo

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Skills Required

non voice process blended process email support customer service international non voice chat support non voice bpo non voice international chat process email process chat process customer support international process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description


Roles and Responsibility
  • Manage and respond to customer inquiries via email and chat.
  • Provide excellent customer service and resolve issues efficiently.
  • Collaborate with the team to achieve process goals and objectives.
  • Develop and maintain knowledge of products and services.
  • Analyze and report on customer interactions and feedback.
  • Identify and escalate complex issues to senior management when necessary.

Job Requirements
  • Minimum 4 years of experience in a related field, preferably in BPO or BPM industry.
  • Strong communication and problem-solving skills are essential.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Proficiency in using computer applications and software.
  • Strong analytical and critical thinking skills are required.
  • Ability to work collaboratively as part of a team.
  • Experience in handling non-voice processes is preferred.
  • A graduate degree is required.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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