Email and Chat Support (CSR)

Key Responsibilities:

• Process customer requests and transactions accurately and efficiently.
• Handle email, chat, or data entry tasks with precision.
• Ensure compliance with company policies and quality standards.
• Meet daily productivity and quality targets.
• Collaborate with team members to enhance process efficiency.
• Adapt to changing work processes and business needs.

Requirements:

• Any graduate (freshers are welcome to apply).
• 0 to 1 year of experience in a BPO or customer service role.
• Strong written communication skills.
• Ability to work in rotational shifts and rotating week-offs.
• Basic computer proficiency and typing skills.
• Immediate joiners preferred.

Benefits:

• Competitive salary package.
• Growth opportunities within the organization.
• Training and development programs.

Contact : in.recruitment@xmcbpo.com

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,500.00 - ₹16,666.00 per month

Schedule:

• Night shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• The salary package is between Rs 12,500 (for freshers) to Rs 16,666 (for experienced) . Are you ok with this salary? This is non negotiable
• Are you willing to do rotational shift?

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,500.00 - ₹16,000.00 per month

Schedule:

• Day shift
• Monday to Friday
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Performance bonus

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 9051876735Expected Start Date: 07/07/2025