Elite Banker - Service

As an Elite Banker-Service in the Smart Banker department, your primary responsibility is to ensure all customers are attended to promptly and resolution is provided within the defined Turnaround Time (TAT). Key Responsibilities: - Ensuring productivity by efficiently handling customer requests - Maintaining service quality to enhance customer satisfaction - Achieving Average Handling Time targets - Striving for First Contact Resolution to resolve issues effectively - Adhering to TAT for all customer requests - Driving channel migration to alternate channels for better customer experience In addition to the primary responsibilities, you will be required to drive all initiatives in the Customer Contact Center to improve overall service delivery. Qualifications Required: - Graduation in Bachelor of Science (B.Sc), Bachelor of Technology (B.Tech), Bachelor of Computer Applications (BCA), Bachelor of Commerce (B.Com), or Bachelor of Business Administration (BBA) - Post-graduation in MBA/PGDM - Minimum of 2+ years of relevant experience in a similar role Please note that the above qualifications and experience are essential for this role in order to meet the expectations of the position.,