Elite Banker - Service

Job Requirements Role/ Job Title: Elite Banker-Service Function/ Department: Smart Banker Job Purpose The primary responsibility is to ensure all the customers are attended to and resolution is given within defined TAT Roles & Responsibilities Productivity Maintaining Service Quality Average Handling TimeFirst Contact Resolution Maintaining TAT for all customer requests Channel Migration to alternate channels Secondary Responsibilities Drive all the initiatives in the Customer contact center Education Qualification Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)/Bachelor of Commerce(B.Com)/Bachelor of Business Administration(BBA) Post-graduation: MBA/PGDM Experience: 2+ years of relevant experience. Show more Show less