Elevate Your IT Career!Service Desk Associate/System Admin Opportunity

Job Description

Join our dynamic team as a Service Desk Associate , where you'll play a crucial role in ensuring seamless IT operations for our end users. You'll leverage your technical expertise and exceptional problem-solving skills to provide top-tier support, manage requests efficiently, and maintain robust system administration. Your contributions will directly impact our service quality and user satisfaction, making you an integral part of our success. Key Responsibilities: Issue Resolution & Troubleshooting : Deliver 1st and 2nd level support for remote users in a managed services environment, ensuring swift and effective resolution of issues. Request Management : Handle incoming requests via telephone, email, or the ITSM portal promptly, delivering high-quality support in line with SLAs. Technical Expertise : Troubleshoot Windows and Mac Operating Systems, printers, hardware, and applications. System Administration : Manage Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, OneDrive, Teams, and more. User Communication : Keep users informed about the progress of their incidents and requests from receipt to closure. Documentation : Log all requests in the ITSM system, documenting troubleshooting steps and resolution details. Escalation Management : Escalate complex issues to next-level support teams and maintain communication to ensure resolution. Hardware & Software Deployment : Set up, deploy, and maintain end-user hardware and software, including thin clients and printers. Process Improvement : Assist in creating and maintaining IT Service Desk processes and generate necessary documentation. Vendor Liaison : Coordinate with vendors on support issues as needed. Qualifications: Proven experience in a similar role with strong troubleshooting skills. Familiarity with ITSM systems and service desk operations. Excellent communication and customer service skills. Ability to work independently and as part of a team. This role is perfect for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional IT support. If you're ready to take your career to the next level, we want to hear from you!