Ecommerce Manager

Job Purpose:

To oversee and manage the online sales and presence of the company's products across e-commerce platforms, ensuring revenue growth, brand visibility, and customer satisfaction.

Key Responsibilities:

• Develop and implement e-commerce strategies to achieve sales targets and enhance brand presence.
• Manage online listings, pricing, and product content across marketplaces (e.g., Amazon, Flipkart, company website).
• Coordinate with marketing, logistics, and operations teams to ensure timely product availability and delivery.
• Analyze sales performance, customer behavior, and market trends to optimize digital campaigns.
• Plan and execute promotional campaigns, discounts, and advertisements in coordination with marketing teams.
• Monitor competitor activity and identify opportunities for growth and differentiation.
• Handle vendor relationships, payment reconciliations, and marketplace compliance requirements.
• Ensure excellent customer experience and address escalations or service-related issues.

Key Skills & Competencies:

• Strong understanding of e-commerce operations and digital marketing.
• Analytical mindset with experience in sales data interpretation.
• Excellent communication, coordination, and negotiation skills.
• Proficiency in MS Excel, Google Analytics, and marketplace dashboards.

Qualifications & Experience:

• Bachelor's/Master's degree in Marketing, Business Administration, or related field.
• 36 years of relevant experience in e-commerce management or online retail.