Ecommerce Handler

Key responsibilitiesOrder & shipping ops: Process orders, create pick/pack lists, book shipments, generate manifests/labels, ensure same-day dispatch SLA, coordinate with courier partners (Delhivery/Xpressbees/BlueDart etc.), handle NDR, RTO, COD remittance, and claim filings. Returns & exchanges: Track QC, dispositions, refunds/replacements; reduce RTO and repeat returns via proactive NDR follow-up. Catalog & listings: Create/optimize product listings (titles, bullets, size charts, tags, alt text, SEO basics), upload images, variants, pricing, offers/bundles; maintain collection pages and homepage merchandising. Inventory & WMS: Maintain stock accuracy, push/pull inventory across channels, reconcile EasyEcom/Unicommerce with Shopify, raise low-stock alerts, coordinate GRN with warehouse. Marketplace ops: Publish & sync listings on Myntra/Ajio/Flipkart, check content scores, fix listing errors, manage promotions, event sheets, and penalties. Customer comms (ops-led): Coordinate with support for order status, delays, returns, and reviews; ensure clear, on-time updates (email/WhatsApp templates). Reporting: Daily/weekly dashboards for orders, dispatch %, NDR/RTO %, return reasons, OOS %, listing errors, and basic funnel metrics (sessions, CVR, AOV). Compliance & SOPs: Maintain clean documentation, SOPs for pick-pack, returns, and catalog; ensure GST invoice accuracy.