E-commerce Support Executive

Job Summary:

We are looking for a dedicated and detail-oriented Customer Support & E-commerce Executive to join our team. The ideal candidate will handle customer queries via WhatsApp and email, manage e-commerce dashboards, and ensure smooth order processing and tracking updates.

Key Responsibilities:

• Respond promptly and professionally to customer messages via WhatsApp, email, and other communication channels.
• Handle customer queries, complaints, and product inquiries with empathy and efficiency.
• Manage orders on e-commerce platforms (such as PrestaShop, Amazon, or Shopify).
• Create customer orders, process payments, and update order status.
• Send tracking details and ensure timely delivery coordination.
• Maintain accurate customer records and follow up on pending issues.
• Coordinate with logistics partners for order fulfillment and delivery updates.

Requirements:

• At least 1 years of experience in customer support or e-commerce operations (preferred).
• Good written and verbal communication skills in English and Hindi.
• Basic knowledge of email tools, Excel, and e-commerce dashboards.
• Familiarity with WhatsApp Business or similar customer communication tools.
• Strong attention to detail, reliability, and problem-solving skills.

Benefits:

• Competitive salary based on experience.
• Friendly and growth-oriented work environment.
• Opportunity to work with a leading international health & wellness brand.

How to Apply:

Send your CV and a short introduction to krishna@drberg.in with the subject line “Customer Support & E-commerce Executive – Application.”

Job Type: Full-time

Pay: ₹20,000.00 - ₹23,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Paid time off

Work Location: In person