E-Commerce Manager

As an E-Commerce Manager, you will play a crucial role in managing and expanding the company's online presence. Your responsibilities will include enhancing website performance, supervising digital marketing strategies, and ensuring a seamless online shopping experience for customers. You will collaborate with internal teams to drive revenue growth and focus on online sales, inventory management, and customer engagement. Key Responsibilities: - Manage and update the online store with accurate product listings, pricing, and stock availability. - Optimize product descriptions, images, and SEO to enhance search rankings and customer engagement. - Improve website functionality, UX/UI, and checkout experience in collaboration with developers or IT teams. - Develop and implement online marketing campaigns across various channels such as Google Ads, Facebook & Instagram Ads, and email marketing. - Monitor website traffic, conversions, and online sales performance using analytics tools. - Devise strategies to improve customer retention through discounts, loyalty programs, and personalized offers. - Coordinate with the inventory team to maintain proper stock levels for online sales and ensure timely order processing, shipping, and fulfillment. - Handle customer complaints, returns, and refunds efficiently. - Respond to online inquiries via email, chat, and social media platforms to ensure high customer satisfaction. - Analyze customer behavior and feedback to enhance the online shopping experience. - Manage the company's social media presence, engage with customers online, plan and execute content strategies, and collaborate with influencers and brand ambassadors. - Oversee performance analysis by tracking key e-commerce metrics, generating regular reports, and suggesting improvements based on data-driven insights. Qualifications Required: - Education: Bachelor's degree in Marketing, Business Administration, E-Commerce, or a related field. - Experience: 2-5 years of experience in e-commerce, online sales, or digital marketing. - Skills: Strong understanding of e-commerce platforms, proficiency in digital marketing tools, excellent communication and customer service skills, analytical mindset, knowledge of fashion/wedding apparel retail is a plus. In addition to the responsibilities and qualifications mentioned above, the company offers a competitive salary based on experience, performance-based incentives, employee discounts on products, growth opportunities within the company, food provided, health insurance, and provident fund. The job type is full-time and permanent, with day shift schedule and in-person work location.,