We are looking for a results-driven E-commerce Account Manager to oversee and grow our online business across marketplaces like Flipkart, Amazon, AJIO, Myntra, and Meesho. The ideal candidate should have in-depth knowledge of e-commerce operations, strong analytical skills, and the ability to drive revenue through data-led strategies and listing optimization. Key Responsibilities: Marketplace Management: Manage seller accounts on Flipkart, Amazon, Myntra, AJIO, and other platforms Handle daily order processing, cancellations, claims, returns, and reconciliations Coordinate with category managers, resolve account health issues, and maintain high seller ratings Sales & Performance Growth: Analyze product performance and generate sales growth strategies Plan and execute events, promotions, and campaigns to boost visibility and conversion Achieve monthly sales and ROI targets Listing Optimization: Manage product listings with SEO-rich content, pricing, and image updates Ensure compliance with marketplace policies and catalogue hygiene Track competitors and identify opportunities for new launches Inventory & Coordination: Coordinate with the warehouse and production team for stock planning Manage out-of-stock alerts and replenishment cycles efficiently Reporting & Analysis: Generate weekly/monthly performance reports Monitor key KPIs like return ratios, advertisement ROI, CTR, and sales margin Recommend actionable insights based on data analysis Requirements: Proven 2+ years experience as an E-commerce Account Manager or similar role Strong knowledge of Indian e-commerce platforms (Flipkart, Amazon, Meesho, Myntra, AJIO, etc.) Proficiency in MS Excel, Google Sheets, and reporting tools Understanding of cataloging, pricing strategy, PPC campaigns, and account health metrics Excellent communication, coordination, and time management skills Bachelor’s degree in Business, Marketing, or related field (preferred) Bonus Skills: Experience with tools like OMS Guru, Assiduus, SellerApp, etc. Knowledge of graphic tools like Canva or Photoshop for basic creatives Digital marketing or performance ads understanding
The E-Commerce Manager will be responsible for managing and scaling online sales across marketplaces like Flipkart, Amazon, Meesho, Myntra & AJIO. The role includes product listing, pricing, inventory management, performance optimization, returns reduction, and overall growth strategy. Key Roles & Responsibilities: 1. Marketplace ManagementManage seller accounts on Flipkart, Amazon, Meesho, Myntra, Ajio. Ensure all listings (titles, keywords, images, attributes) are correct & optimized. Handle daily orders, cancellations, returns, and claim filing. 2. Product Listing & CatalogingCreate SEO-optimized titles, descriptions, and features. Upload images, videos, size charts and ensure compliance with marketplace guidelines. Update pricing, offers, discounts, and stock availability. 3. Inventory & Stock PlanningMaintain accurate stock in ERP/Sheets. Avoid OOS (Out-Of-Stock) and overselling. Coordinate with warehouse/production for replenishment. 4. Advertising & GrowthManage PPC ads (Flipkart Ads, Amazon Ads). Monitor ACOS, CPR, ROAS, and improve campaign performance. Plan promotions: Big Billion Days, Great Indian Sale, Payday Sale, etc. 5. Performance MonitoringTrack daily sales, returns, product ranking, and reviews. Prepare weekly/monthly performance dashboards. Identify winning products & scale them. 6. Order Processing & OperationsOversee order packing, invoicing, and courier handover. Reduce return ratio by improving size accuracy and communication. Coordinate with logistics partners for delays or issues. 7. Customer HandlingRespond to customer queries through Amazon/Flipkart chats. Improve customer satisfaction and rating. Manage negative reviews and raise removal requests. 8. Claim Filing & ReconciliationFile claims for courier returns, lost shipments, wrong charges. Maintain settlement reports and reconcile them weekly. Coordinate with finance team for payouts and commission checks. 9. Competition & Trend AnalysisMonitor competitors’ pricing, discounting, and new launches. Suggest new products based on market trends. Support in planning new collections based on demand. 10. Internal Coordination Provide daily reporting to management for sales and stock. Work closely with production, warehouse, marketing, and photography teams. Skills Required Good in Excel & Google Sheets (Vlookup, Pivot, Dashboard). Strong knowledge of Flipkart, Amazon, Meesho, Myntra panel. Ability to analyze sales data & improve performance. Experience in apparel/fashion category preferred. Strong communication & problem-solving skills. Experience Required 1–4 years in e-commerce marketplace management. Experience in fashion/apparel category is an added advantage.