E-Commerce Executive

Job Description – E-commerce Operations

We are looking for a proactive and detail-oriented team member to manage daily e-commerce operations and customer service for Zastraa. This role ensures smooth order fulfilment, accurate stock management, timely communication, and an excellent customer experience.

Key Responsibilities:

• Order Fulfilment:
• Extract orders from all e-commerce platforms daily.
• Create POs and ensure same-day dispatch of products.
• Inventory & Stock Management:
• Update stock levels across all platforms daily.
• Mark out-of-stock items as “0” and adjust excessive inventory levels appropriately.
• Pricing & Discounts:
• Update product prices during discounts or sales (after discussion with Kartik).
• Periodically review and adjust prices to maximize profits based on stock levels.
• Sales & Revenue Tracking:
• Maintain a daily Excel sheet for sales and returns data.
• Escalate any concerns or unusual trends immediately.
• Customer Support (WhatsApp, Email, Social Media):
• Handle all customer queries related to orders, returns, exchanges, and general inquiries.
• Ensure timely and polite responses across WhatsApp, email, and social media platforms.
• Communication & Coordination:
• Check and respond to emails daily to avoid missing any important communication.
• Maintain close interaction with Myntra, Ajio, and other platform cataloging and delivery teams.
• Process Improvement:
• Review and suggest improvements in operational processes to make workflows more efficient.
• Support the team with project management and communication requirements.
• Website Operations:
• Monitor and respond to website-related emails, chat sessions, and phone calls.
• Escalate any website performance or functionality issues promptly.

Job Type: Full-time

Pay: ₹14,000.00 - ₹18,000.00 per month

Work Location: In person