E-commerce Executive : Vile Parle : Sal 4 LPA

Our Client affiliated with an international Retail Brands needs -

Post : E-Commerce Executive

Location : Vile Parle, Mumbai

Industry : Retail International Brand
Qualification : Graduate Experience : 1 year

Salary : 4 Lakhs

The E-Commerce Executive will be responsible for the day-to-day operational execution and management of the company's online sales channels, ensuring optimal product visibility, accurate inventory levels, and a seamless customer experience.

E-COMMERCE OPERATIONS & CATALOG MANAGEMENT

• Product Listing:

  Upload, update, and manage the product catalog across all designated e-commerce platforms (Amazon, Flipkart, brand website, etc.).

• Content Optimization:

  Write and optimize product titles, descriptions, and specifications to improve search rankings and conversion rates (basic SEO).

• Image Management:

  Ensure all product images and videos comply with platform guidelines and maintain high visual standards.

• Price and Promotion:

  Implement and monitor pricing strategies and promotional campaigns (discounts, flash sales) as directed by the management.

INVENTORY & ORDER FULFILLMENT

• Stock Management:

  Regularly reconcile online inventory levels with physical stock to prevent stockouts or overselling.

• Order Processing:

  Oversee the smooth processing of all online orders from receipt to dispatch and final delivery.

• Logistics Coordination:

  Coordinate with the warehouse/logistics team and third-party courier partners for timely shipment and tracking updates.

PERFORMANCE MONITORING & ANALYSIS

• Sales Tracking:

  Monitor and report on daily/weekly/monthly sales performance and key metrics (conversion rate, average order value).

• Competitive Analysis:

  Track competitor activity, pricing, and new launches on e-commerce platforms.

• Customer Feedback:

  Monitor product reviews and ratings and provide necessary inputs to the product or quality team.

CUSTOMER SERVICE & RETURNS

• Manage and resolve customer queries related to orders, products, and shipping via platform dashboards or email.
• Process and track returns, exchanges, and refund requests efficiently and accurately.
  

KEY SKILLS

• Proficiency in MS Excel (data management, VLOOKUP, pivot tables).
• Familiarity with major E-commerce Marketplaces (e.g., Amazon, Flipkart, Myntra, etc.).
• Basic understanding of SEO/SEM and digital advertising.
• Strong written communication skills for product descriptions and customer service.
• Excellent attention to detail for inventory and catalog management.

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