E-Commerce Executive

0 years

1 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are hiring an E-Commerce Executive to manage daily order operations and customer communication. The ideal candidate should be responsible, fast, and confident in handling calls and basic online tasks.

Key Responsibilities:

  • Call customers to confirm COD/Prepaid orders
  • Update order details in the system after confirmation
  • Create shipments using courier aggregator portals (Shiprocket, Nimbus, etc.)
  • Schedule pickups and ensure orders are dispatched on time
  • Reply to customer queries on WhatsApp, call, SMS, email
  • Track shipments and handle return/failed delivery cases
  • Maintain order sheets and basic data entry
  • Provide daily update of processed orders

Required Skills:

  • Good communication skills (Hindi/English)
  • Confident in calling customers
  • Basic computer skills (Excel, WhatsApp Web, Email)
  • Experience with any courier portal is a plus
  • Ability to manage multiple orders and maintain accuracy

Eligibility:

  • Freshers or experienced candidates can apply
  • Minimum 12th pass (Graduate preferred)
  • Immediate joining preferred
  • Must be comfortable with office-based work

What We Offer:

  • Fixed salary + incentives (based on performance)
  • Friendly team & supportive environment
  • Training for courier portals and order management
  • Stable long-term job with growth opportunities

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

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