E-Commerce Executive

We are looking for a skilled E-commerce Executive with hands-on experience managing Shopify stores for international brands. The ideal candidate will be responsible for product listing, order management, reporting, website updates, and ensuring smooth day-to-day operations of the e-commerce store.

This role requires someone who understands Shopify backend functionalities, international marketplace standards, and has worked in a fast-paced e-commerce environment.

Key Responsibilities

Shopify Store Management

• Manage day-to-day operations of the Shopify website.
• Update products, collections, pricing, offers, and website banners.
• Ensure product pages are accurate, SEO friendly, and updated regularly.

Product Listing & Inventory

• Create and optimize product listings (titles, descriptions, tags, metadata).
• Manage stock updates, SKU mapping, variants, inventory syncing, and tracking.
• Coordinate with design and content teams for product uploads.

Orders & Operations

• Monitor and manage orders, shipments, cancellations, returns & refunds.
• Coordinate with logistics partners and warehouse team for dispatch.
• Ensure timely order fulfillment and tracking updates.

Website Optimization

• Identify improvements to increase conversion rate and customer experience.
• Conduct QA checks for broken links, missing data, page layouts, and mobile responsiveness.

Customer Support Coordination

• Assist customer support with product details, order status, and returns.
• Maintain accurate product and process documentation.

Reporting & Analytics

• Track key metrics: orders, traffic, conversion rate, product performance.
• Prepare weekly/monthly reports and share insights for improvements.

Required Skills & Experience

• 2–4 years of experience in e-commerce operations.
• Must have experience working on Shopify (admin panel & apps).
• Experience working for international e-commerce brands (USA/Canada/UK preferred).
• Strong understanding of product listings, SEO, and website maintenance.
• Knowledge of tools like Shopify Apps, Google Sheets/Excel, Canva (optional).
• Ability to work independently with attention to detail.

Good to Have (Bonus Skills):

• Knowledge of Klaviyo email flows
• Basic understanding of Google Analytics, Meta Pixel, Shopify Apps
• Experience integrating apps like Judge.me, Recharge, Loox, Bold, etc.

Work Environment

• Work Mode: Onsite – Mohali
• Opportunity to work with global e-commerce brands
• Fast learning, growth-driven culture
• Competitive salary + performance-based incentives

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s):

• Do you have working experience with international e-commerce brands (USA/Canada/UK/Australia)?
• Have you managed Shopify stores independently or as part of a team?
• Have you updated product listings, pricing, inventory, and store content on Shopify?
• Are you comfortable working from office in Mohali?

Work Location: In person