E-Commerce Executive - Diamond Showroom

### **Job Title:** E-Commerce Customer Support Executive

### **Industry:** Diamond showroom

### **Key Responsibilities:**

* Respond promptly to customer inquiries via phone, email, chat, and social media.

* Process customer orders, returns, and refunds accurately in coordination with internal teams.

* Handle escalations, complaints, and feedback in a professional and empathetic manner.

* Coordinate with logistics and warehouse teams to ensure on-time delivery and issue resolution.

* Update and maintain customer interaction records in CRM tools.

* Monitor and manage customer reviews and ratings on e-commerce platforms.

* Provide post-purchase assistance and maintain customer retention.

* Collaborate with sales, marketing, and operations teams to improve the customer experience.

**Required Skills:

* Excellent verbal and written communication skills (English & Regional language preferred).

* Strong problem-solving and interpersonal skills.

* Basic computer knowledge (MS Office, Email, CRM tools).

* Ability to multitask and work under pressure.

* Prior experience in E-commerce or BPO customer service preferred.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person