Job
Description
As an E-Commerce Customer Support Executive in a Diamond showroom industry, your role will involve responding promptly to customer inquiries through various channels such as phone, email, chat, and social media. You will be responsible for accurately processing customer orders, returns, and refunds in collaboration with internal teams. Handling escalations, complaints, and feedback professionally and empathetically is a key aspect of your role. Additionally, you will coordinate with logistics and warehouse teams to ensure timely delivery and resolution of issues. Keeping customer interaction records updated in CRM tools and monitoring customer reviews and ratings on e-commerce platforms are crucial tasks. Providing post-purchase assistance, focusing on customer retention, and collaborating with sales, marketing, and operations teams to enhance the overall customer experience are also part of your responsibilities. Key Responsibilities: - Respond promptly to customer inquiries via phone, email, chat, and social media. - Process customer orders, returns, and refunds accurately in coordination with internal teams. - Handle escalations, complaints, and feedback in a professional and empathetic manner. - Coordinate with logistics and warehouse teams to ensure on-time delivery and issue resolution. - Update and maintain customer interaction records in CRM tools. - Monitor and manage customer reviews and ratings on e-commerce platforms. - Provide post-purchase assistance and maintain customer retention. - Collaborate with sales, marketing, and operations teams to improve the customer experience. Qualifications Required: - Excellent verbal and written communication skills (English & Regional language preferred). - Strong problem-solving and interpersonal skills. - Basic computer knowledge (MS Office, Email, CRM tools). - Ability to multitask and work under pressure. - Prior experience in E-commerce or BPO customer service preferred. Please note that this is a full-time position that requires in-person work at the specified location. As an E-Commerce Customer Support Executive in a Diamond showroom industry, your role will involve responding promptly to customer inquiries through various channels such as phone, email, chat, and social media. You will be responsible for accurately processing customer orders, returns, and refunds in collaboration with internal teams. Handling escalations, complaints, and feedback professionally and empathetically is a key aspect of your role. Additionally, you will coordinate with logistics and warehouse teams to ensure timely delivery and resolution of issues. Keeping customer interaction records updated in CRM tools and monitoring customer reviews and ratings on e-commerce platforms are crucial tasks. Providing post-purchase assistance, focusing on customer retention, and collaborating with sales, marketing, and operations teams to enhance the overall customer experience are also part of your responsibilities. Key Responsibilities: - Respond promptly to customer inquiries via phone, email, chat, and social media. - Process customer orders, returns, and refunds accurately in coordination with internal teams. - Handle escalations, complaints, and feedback in a professional and empathetic manner. - Coordinate with logistics and warehouse teams to ensure on-time delivery and issue resolution. - Update and maintain customer interaction records in CRM tools. - Monitor and manage customer reviews and ratings on e-commerce platforms. - Provide post-purchase assistance and maintain customer retention. - Collaborate with sales, marketing, and operations teams to improve the customer experience. Qualifications Required: - Excellent verbal and written communication skills (English & Regional language preferred). - Strong problem-solving and interpersonal skills. - Basic computer knowledge (MS Office, Email, CRM tools). - Ability to multitask and work under pressure. - Prior experience in E-commerce or BPO customer service preferred. Please note that this is a full-time position that requires in-person work at the specified location.
