E Commerce Executive

Job Overview:

We are looking for the ECommerce Sales Executive to support the execution of day-to-day eCommerce operations including product listings, order tracking, promotions, pricing updates, platform coordination, and reporting to ensure smooth functioning of digital sales channels.

KRAs, Brief Descriptions, and Responsibilities

KRA 1

Brief: Maintain product listings and content accuracy on the companys ecommerce website.

Upload/update product data (SKU, price, description).

Ensure image compliance and SEO keywords are applied.

Report errors in stock, price, or UI to tech team.

Coordinate with the eCom Manager for go-live timelines.

Audit content regularly to ensure consistency.

KRA 2

Brief: Execute and update product listings across all online marketplaces as per timelines.

Add/edit listings as per marketplace specs.

Upload product images, bullet points, titles, and backend keywords.

Monitor suspended/rejected listings and resolve them.

Ensure uniformity of listings across platforms.

Maintain listing master tracker.

KRA 3

Brief: Support real-time inventory/price updates on hyperlocal platforms like BlinkIt, Zepto, etc.

Update stock, pricing, and offers as per SS inventory.

Cross-verify product listing vs portal accuracy.

Upload offers during flash sales and events.

Raise price discrepancy issues to platforms.

Generate and share live-stock mismatch reports.

KRA 4:

Brief: Assist in smooth daily order and return coordination with platforms and internal teams.

Track orders, cancellations, and returns.

Coordinate with warehouse/SCM for fulfilment clarifications.

Log return issues and ensure ticket closure.

Monitor order rejections and notify manager.

Document issue history and resolution.

KRA 5:

Brief: Ensure timely upload of product prices, discounts, and promotions on all portals.

Upload updated rate files on platforms.

Coordinate with marketing/CSMO for promo details.

Test listing accuracy post update.

Share promo launch confirmation with platform POC.

Flag incorrect offer application or display.

KRA 6:

Brief: Monitor customer feedback across platforms and ensure timely acknowledgment/resolution.

Respond to reviews (esp. negative) with drafted replies.

Escalate unresolved issues to eCom Manager.

Share weekly review summary with insights.

Suggest product/service improvements based on patterns.

Tag resolved reviews in tracker.

KRA 7

Brief: Liaison with eCommerce platforms for ticketing, support, and promotional events.

Raise support tickets for listing/visibility issues.

Follow up with category managers.

Document communications and actions taken.

Participate in basic platform vendor meetings.

Ensure SLAs are being met by platform.

KRA 8

Brief: Assist in preparing performance dashboards and reports.

Compile daily, weekly, monthly sales reports.

Maintain Excel/ERP based sales and promo trackers.

Extract data from seller portals.

Generate SKU-wise and platform-wise reports.

Share insights on low-performing SKUs or bounce rates.

KRA 9:

Brief: Support in weekly price monitoring of key competitors across platforms.

Conduct weekly price check of similar SKUs.

Prepare visual and tabular comparison.

Flag price wars and discounts.

Track visibility placements of competitors.

Maintain historical price trend log.

KRA 10

Brief: Maintain and update image, video, and other digital assets used across platforms.

Ensure every listing has the correct images.

Coordinate with design agency for banner creation.

Tag assets with SKU codes in cloud folders.

Track missing visuals in listings.

Check compliance with marketplace creative specs.

Additional Key Responsibilities:

• Assist in platform onboarding for new SKUs or new portals.
• Maintain an updated listing & promo calendar.
• Ensure stock file mapping between ERP and platform sheets.
• Participate in internal team review meetings with prep work.
• Help with customer ticket logs from Amazon/Flipkart seller panels.

Qualifications & Experience:

Education

• Bachelor's Degree in Business Administration, Commerce, or equivalent.

Experience

• 3- years of experience in modern sales of premium dairy or food products (FMCG experience preferred).