E-Commerce Executive

As an E-commerce Executive, your main responsibilities will include coaching the team for service performance, coordinating order processing, delivery, and returns of customer orders, and collaborating with cross-functional teams for the execution of brand, marketing, and e-commerce activities. You will be required to implement activities driven by data analytics, identify strategic business partnerships, and execute customer retention and loyalty programs. Additionally, you will be responsible for implementing e-commerce activities, new business collaboration initiatives, and preventive and corrective measures of a disaster recovery plan. Maintaining business partnerships, managing a diverse service environment, and ensuring service quality and customer satisfaction are also key aspects of this role. You will be tasked with monitoring and maintaining the smooth functionality of the website, overseeing the fulfillment of customers" orders through store pick or delivery services, and tracking sales, promotions, marketing, and social media activities across digital platforms. Operating and maintaining existing IT infrastructure and networks based on standard operations procedures, preparing insights reports on data mining outcomes, and providing specialized knowledge on the development of technology strategy and roadmap will also be part of your responsibilities. This is a full-time position that may require working in evening shifts or night shifts. Reliability in commuting to Ahmedabad, Gujarat, or planning to relocate before starting work is required. The ideal candidate should have at least 1 year of experience in e-commerce and a total of 1 year of work experience.,