E-commerce Customer Relationship Executive - Designer Luxury Retail

The Customer Relationship Executive will be responsible for building and maintaining relationships with customers, serving as their point of contact, and ensuring customer satisfaction by responding to inquiries and addressing concerns.

 Customer connect for order confirmation and other order related queries

 Assisted Sales to understand client’s requirement and converting leads

 Customer Support for cancellation, exchange and refund process

 Order management and order fulfillment process

 Co-ordinating with internal team for order fulfillment process

 Customer Feedback and reviews collection

 Empathy to understand the customers concerns and ensure they get timely resolution.

 Respond to customer enquiries via chat, email, or phone

 Provide personalized experience to customers Qualifications

 Bachelor's degree in any field, with a preference for candidates with a background in fashion.

 Excellent verbal and written communication skills in English

 Proven ability to cultivate and maintain positive relationships with customers.

 Ability to work effectively in a team and independently

 Experience in e-commerce or fashion retail industry is a plus

 Experience in Customer Relationship Management will be preferred.

Flexibility to work across different shifts to accommodate customer needs.