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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

Work from Office

Qualification : HSC or Any graduate / Under graduate Work From Office Location - Viman Nagar, Pune Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / english Salary Up To Fre.:- 12000 To 14000 + unlimited incentives Salary Up To Exp:- 14000 To 16000 + unlimited incentive Regional Langauge :- Upto 18000+ unlimited incentive Rounds of Interviews: HR round Operations round Apply Now! Positions are filling fast! If you're serious about starting or advancing your career, don't wait. Contact HR Shital Today at :- 9822963480

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1.0 - 4.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 5.0 years

3 - 6 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

TOP MNC at GURGAON is hiring FRESHERS & EXPERIENCED Candidates for INTERNATIONAL VOICE PROCESSES No of Positions: 200 Salary: 24K + Incentives + Both side cabs & Other allowances Experienced candidates salary: Upto 35K + incentives Qualification: Graduates & Undergraduates Should have excellent communication skills Should be okay for Evening/Night Shifts ( Cabs available) Please contact immediately for more details Sr HR Monika - 9540632102 ( Call & WhatsApp your basic details/Resume) Email: touch.hr28@gmail.com NO CHARGES TOUCH CONSULTANTS

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0.0 - 5.0 years

2 - 5 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

India's TOP 1 MNC is hiring for Freshers to Experienced candidates for different Customer support roles. NO OF POSITIONS : 350 INTERNATIONAL & DOMESTIC processes are available FRESHERS and EXPERIENCED candidates can apply. Any graduates and Undergraduates can apply. 12th Qualification is mandatory SALARY = 15.2K to 36K Inhand + Incentives ( SALARY is clearly depends on Qualification & Experience) Night Shift, Day shift (Domestic), Evening & Rotational Shifts available INTERNATIONAL CHAT , VOICE & BLENDED Processes are available. ___________________________________________________________________________________________ CALL IMMEDIATELY SHARE WITH FRIENDS & COLLEAGUES Please Ping on WhatsApp as well ( Name, Number, Mail id, Fresher/Experienced) Sr HR Ranjan - 8586942554( Call & WhatsApp) - Please call twice, if not connected. Email: ranjansahakne3@gmail.com TOUCH CONSULTANTS_NO CHARGES NEW DELHI

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0.0 - 5.0 years

2 - 3 Lacs

Lucknow

Work from Office

Mega Hiring Alert Ramp-Up Drive in Lucknow for Hazratganj, and GomtiNagar. Multiple Openings in Customer Service Voice Process We are hiring for various voice-based customer service roles at Gomti Nagar and Hazratganj locations. If you're looking to start or grow your career in the BPO industry, this is the opportunity for you. Location: Lucknow (Gomti Nagar & Hazratganj) Employment Type: Full-time, Work from Office Working Days: 6 days a week Shift: Rotational shift with 1 rotational week off 1. Ecommerce Voice Process Hazratganj Requirements: Excellent communication skills in English Graduation is mandatory Freshers and experienced candidates (minimum 6 months) are welcome Salary: 14,500 to 18,500 CTC per month 2. Transportation Voice Support – Gomti Nagar Requirements: Good verbal communication skills in English or Hindi Open to undergraduates and graduates Freshers and experienced candidates can apply Immediate joiners will be preferred Salary: 15,000 to 17,000 CTC per month Quarterly Bonus: 2,700 How to Apply: Send your updated resume via WhatsApp to Homa at 9696714723. If the call goes unanswered, kindly drop a message with your profile details. Stay Updated with Our Latest Openings: WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #LucknowJobs #VoiceProcess #CustomerSupport #FreshersWelcome #HiringNow #GomtiNagarJobs #HazratganjJobs #BPOJobs #CareerOpportunity #ApplyToday #CustomerCare #VoiceSupport #EcommerceHiring #TransportationProcess #UndergraduateJobs

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0.0 - 2.0 years

0 - 1 Lacs

Noida

Work from Office

Outbound & Inbound voice process. Candidate should be 12th Pass or Graduate Candidate should be comfortable for Noida Location Should be good in Hindi & basic English Looking for Immediate Joiners HR MANSI -9289073861

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0.0 - 5.0 years

2 - 4 Lacs

Pimpri-Chinchwad, Pune, Solapur

Hybrid

Urgent Hiring For Data Entry Operator Basic Typing Speed, Basic Computer Knowledge Fresher And Experience Both Can Apply No Target Work No Time Boundation

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2.0 - 5.0 years

4 - 7 Lacs

Kozhikode

Work from Office

The job description for a Travel Consultant typically involves responsibilities related to providing travel advice and assistance to clients in order to help them plan and book their travel arrangements The Travel Consultant is responsible for assisting clients in booking airfare, accommodations, rental cars, and other travel-related services The Travel Consultant is responsible for building and maintaining relationships with clients, providing excellent customer service, and addressing any questions or concerns that clients may have The Travel Consultant is responsible for maintaining accurate records of client bookings, including travel itineraries, reservation confirmations, and billing information

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2.0 - 5.0 years

12 - 14 Lacs

Chennai

Work from Office

Position Overview: A Travel Consultant is responsible for helping clients plan, book, and manage their domestic travel experiences. The role involves providing expert advice on travel destinations, accommodations, transportation. The advisor ensures a seamless and enjoyable travel experience, catering to the specific preferences and needs of the clients. Experience: Freshers or Previous experience in the travel industry or customer service is highly desirable. Knowledge of domestic travel destinations and services is a plus. Any degree in Travel and tourism recommended Key Responsibilities: 1. Consulting with Clients: o Assist clients in identifying travel preferences and goals, including budget, duration, and type of experience (e.g., adventure, relaxation, cultural). o Provide personalized recommendations for destinations, accommodations, activities, and transportation based on client needs and preferences. o Offer advice on local events, festivals, and seasonal travel recommendations. 2. Trip Planning & Itinerary Creation: o Create customized itineraries for clients, ensuring that all aspects of their trip (flights, hotels, car rentals, excursions, etc.) align with their preferences and travel goals. o Ensure that all necessary travel documents (e.g., bookings, confirmations) are organized and provided to clients ahead of time. o Make recommendations for dining, entertainment, and local experiences to enhance the trip. 3. Booking and Reservations: o Handle reservations for domestic travel, including flights, trains, buses, hotels, tours, and other services. o Manage payment processing and ensure that all bookings are confirmed and accurate. o Communicate with suppliers to arrange accommodations and activities based on client requirements. 4. Customer Support and Problem Resolution: o Provide ongoing support to clients before, during, and after their trip, addressing any issues or concerns that may arise. o Handle last-minute changes, cancellations, and rescheduling, offering alternatives and solutions when necessary. o Serve as a point of contact in the event of emergencies, travel disruptions, or unexpected challenges. 5. Research and Staying Updated: o Stay informed about the latest travel trends, domestic destinations, accommodation options, transportation routes, and regulations. o Continuously research new destinations, services, and experiences to provide clients with fresh ideas and exclusive deals. o Attend industry events, webinars, and training sessions to remain knowledgeable about the domestic travel market. 6. Sales and Upselling: o Promote additional travel services such as travel insurance, car rentals, guided tours, and activities. o Meet sales targets by offering clients packages, upgrades, or add-ons that enhance their travel experience. o Assist in marketing campaigns or promotions to attract new clients and maintain customer relationships. Skills: o Strong communication skills (written and verbal) to liaise with clients, suppliers, and stakeholders. o Excellent organizational and multitasking abilities. o Ability to work independently and as part of a team. o Proficiency with booking systems, online research, and office software (e.g., Microsoft Office, CRM systems). o Problem-solving and conflict resolution skills. o Detail-oriented with a focus on customer satisfaction. o Knowledge of travel regulations and safety guidelines.

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3.0 - 8.0 years

16 - 20 Lacs

Pune, Bengaluru

Work from Office

Position Overview: A Travel Consultant is responsible for helping clients plan, book, and manage their domestic travel experiences. The role involves providing expert advice on travel destinations, accommodations, transportation. The advisor ensures a seamless and enjoyable travel experience, catering to the specific preferences and needs of the clients. Experience: Freshers or Previous experience in the travel industry or customer service is highly desirable. Knowledge of domestic travel destinations and services is a plus. Any degree in Travel and tourism recommended Key Responsibilities: 1. Consulting with Clients: o Assist clients in identifying travel preferences and goals, including budget, duration, and type of experience (e.g., adventure, relaxation, cultural). o Provide personalized recommendations for destinations, accommodations, activities, and transportation based on client needs and preferences. o Offer advice on local events, festivals, and seasonal travel recommendations. 2. Trip Planning & Itinerary Creation: o Create customized itineraries for clients, ensuring that all aspects of their trip (flights, hotels, car rentals, excursions, etc.) align with their preferences and travel goals. o Ensure that all necessary travel documents (e.g., bookings, confirmations) are organized and provided to clients ahead of time. o Make recommendations for dining, entertainment, and local experiences to enhance the trip. 3. Booking and Reservations: o Handle reservations for domestic travel, including flights, trains, buses, hotels, tours, and other services. o Manage payment processing and ensure that all bookings are confirmed and accurate. o Communicate with suppliers to arrange accommodations and activities based on client requirements. 4. Customer Support and Problem Resolution: o Provide ongoing support to clients before, during, and after their trip, addressing any issues or concerns that may arise. o Handle last-minute changes, cancellations, and rescheduling, offering alternatives and solutions when necessary. o Serve as a point of contact in the event of emergencies, travel disruptions, or unexpected challenges. 5. Research and Staying Updated: o Stay informed about the latest travel trends, domestic destinations, accommodation options, transportation routes, and regulations. o Continuously research new destinations, services, and experiences to provide clients with fresh ideas and exclusive deals. o Attend industry events, webinars, and training sessions to remain knowledgeable about the domestic travel market. 6. Sales and Upselling: o Promote additional travel services such as travel insurance, car rentals, guided tours, and activities. o Meet sales targets by offering clients packages, upgrades, or add-ons that enhance their travel experience. o Assist in marketing campaigns or promotions to attract new clients and maintain customer relationships. Skills: o Strong communication skills (written and verbal) to liaise with clients, suppliers, and stakeholders. o Excellent organizational and multitasking abilities. o Ability to work independently and as part of a team. o Proficiency with booking systems, online research, and office software (e.g., Microsoft Office, CRM systems). o Problem-solving and conflict resolution skills. o Detail-oriented with a focus on customer satisfaction. o Knowledge of travel regulations and safety guidelines.

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1.0 - 3.0 years

2 - 3 Lacs

Madurai, Salem, Coimbatore

Hybrid

-Create, book travel arrangements, including flights, accommodations, tours & transportation -Offer expert advice on destinations, travel arrangements, and travel insurance options to clients -Experience in converting leads to sales

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0.0 - 3.0 years

2 - 3 Lacs

Kochi, Chennai, Bengaluru

Work from Office

We are hiring for. Job Title: Telecaller Specialist No. of Openings: 50 Salary Range: 18-23k CTC per month Location: Bangalore Employment Type: Full-Time For More Information, call or whatsapp your CV - 90238 62949 Vivek Required Candidate profile Requirements: 1. Minimum 6 months of proven Outbound Sales experience as a representative or in a similar sale. 2. Fluency in English and Hindi and any other regional language.

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

Work from Office

Process - JFL (Dominos) - Customer service (Inbound Process) -Inbound Customer service -Fresher or experience -Salary upto 18k -Qualification: Min HSC Shifts: 6 Days working Rotational week-off Rounds of Interviews:- HR round Operations round Client round Contact Details:- More Detail Contact (WhatsApp/Call) HR Neha:- 9168991284

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Navi Mumbai

Work from Office

Requirement- Good comms required Salary-13,000 in hand Unlimited incentives Shift timing- 9:30-6:30 Sunday off Fresher & Exp both can apply Qualification: Min HSC Need immediate joiner. Work Location: Kapurbavadi junction, Majiwada Thane (w)- 400607 Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Trupti :- 9637685787

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1.0 - 4.0 years

2 - 3 Lacs

Gurugram

Work from Office

Dear Candidate, We are hiring for Associate Sales Consultant (Experienced Candidates ). Interested candidates share their jaishree@paisabazaar.com or WhatsApp your resume to "9319884479" OR Directly come for F2F interview mention " HR JAISHREE" on the top of your resume. FOR INSTANT REPLY SHARE YOUR RESUME @9319884479 - HR Jaishree **Immediate joiners will be preferred** INTERVIEW DETAILS : Show this mail on reception area and mention "HR JAISHREE" on you CV while coming for the direct interview ADDRESS :- Plot no. 129, Sector 44, Near Huda Metro Station, Gurugram Time:- 10:00am - 2:00pm Contact person: HR JAISHREE Contact No. - 9319884479 Experience- 0-5 years Job description: 1) Assisting customers in sale of a range of financial products on phone 2) Role entails working only in Day shift 3) Fully responsible for meeting and exceeding targets as assigned periodically 4) Reaching productivity that meets job standards, while working with speed and accuracy 5) Flexible, able to shift priorities to accommodate changing demands. Perks and Benefits Fixed Salary + Unlimited incentives CONTACT PERSON : HR JAISHREE CONTACT DETAILS : 9319884479

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0.0 - 5.0 years

2 - 3 Lacs

Noida, Gurugram, Delhi / NCR

Work from Office

Hello Jobseekers Location: NOIDA, GURUGRAM Position: Customer Service Executive We are hiring enthusiastic and customer-focused individuals for a Customer Service role in NOIDA & GURUGRAM location Eligibility: Any Undergraduate or above can apply. Any Fresher or Experienced can apply. Should have excellent communication in ENGLISH Salary - Noida - Upto 27K CTC Gurugram - Upto 30K CTC Plus Other Corporate Incentives Key Responsibilities : Handle inbound/outbound calls or chat interactions with customers Provide accurate information regarding products and services Address customer queries with professionalism and empathy Ensure high levels of customer satisfaction and issue resolution Maintain a courteous and positive attitude at all times Contact Us to Apply: Tamanna: 73550 13912 Fauzia: 95699 02470 Apply now and become a part of our winning team! Best regards, Tamanna Akhtar Shiningstars ITPL

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0.0 - 4.0 years

3 - 6 Lacs

Bengaluru

Work from Office

Hiring for Mphasis Banking Voice Process Location: Bellandur Salary: 23,000 CTC Cab Facility: Both-way cab provided Eligibility: Graduates & Undergraduates Freshers welcome Process: Banking Voice Support Shifts: Rotational (Day/Night) Interview Rounds: HR Versant Operations Immediate Joiners Preferred Hiring for Accenture Semi Voice Process Location: Koramangala (Hybrid Work Model) Salary: 25,000 to 6.5 LPA (based on experience) Cab: Both-way cab provided Eligibility: Freshers & experienced candidates with BPO or Customer Support background Process: Semi Voice Shifts: Rotational (Day/Night) Immediate Joiners Preferred Hiring for Tesco Technical Support (B2B Process) Location: Whitefield Process: B2B Technical Support Salary: 25,000 for Freshers | Up to 5.5 LPA for Experienced Shift: UK Shift Cab Facility: Both-way cab provided Eligibility: Graduates with good communication skills Immediate Joiners Preferred Hiring for UK Telecom Support Save By Switch | Indiranagar, Bangalore Voice Process | UK Shift | Both-Way Cab Provided Location: Indiranagar, Bangalore Process: UK Telecom Support (Voice) Shift: UK Shift (Evening) Transport: Both-way cab available Eligibility: Graduates & Undergraduates welcome Experience: Freshers or Experienced candidates with good communication skills Salary: Attractive salary with performance-based incentives SPOT OFFER!! JUST 2 ROUNDS OF INTERVIEW CONTACT :- PRIYANSHU- 8884496981. ANANYA- 8884496986 JOY- 7996004799

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0.0 - 1.0 years

1 - 2 Lacs

Noida

Work from Office

Undergraduate/Graduate /Fresher with Excellent communication skills required in ENGLISH. WORK FROM OFFICE Job Responsibilities: - 1. Resolve customer complaints via Call. 2. Responding promptly to customer inquiries. 3. Ensure customer satisfaction and provide professional support. 4. Proper resolution to customer Queries. Job Requirements: Flexibility to work in 24/7 environment Excellent Communications skills required in ENGLISH Male candidates who will be comfortable for 3PM TO 12 AM shifts. Salary: 18400CTC 6 Days Working Location : Noida sector 10 Interested candidates can WhatsApp to Schedule their interview on the Below mentioned number HR AMIT LATWAL Interview Details: Contact Person: HR AMIT LATWAL Contact Number : 8006200310 Timing : Monday to Saturday from 10:00 AM to 3 PM. Address : I Energizer, B-148, GATE NO. 1, Sec- 10, Noida. Near Sector 16 metro station Feel free to refer your friends and share the contact number 8006200310

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0.0 - 4.0 years

2 - 3 Lacs

Noida

Work from Office

HELLO JOB SEEKERS GREETING'S FROM SHININGSTARS ITPL HUGE OPENING'S FOR VOICE PROCESS SO ANYBODY WHO IS LOOKING TO START THEIR CAREER IN CUSTOMER SERVICE OR LOOKING FOR CHANGE CAN APPLY LOCATION- NOIDA PROFILE- CUSTOMER SERVICE Roles And Responsibilities- 1. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 2. Overseeing the customer service process. 3. Resolving customer complaints brought to your attention. 4. Establishing a positive rapport with all clients and customers in person. 5. Handling customer concerns and complaints in a timely manner. Required Candidate profile- 1. Freshers/Experience all are eligible. 2. Undergrads/Grads all can apply. 3. Must be comfortable with WORK FROM OFFICE. 4. Must be comfortable with English SALARY- UPTO 20K FOR FRESHERS UPTO 27K FOR EXPERIENCED WORKING DAYS- 6 INTERVIEW ROUNDS- HR,OPS AND CLIENT WORK LOCATION- NOIDA SECTOR 60/63/62/127 #####INTERESTED CANDIDATES CAN APPLY THROUGH THIS POST OR CAN CONTACT ON BELOW MENTIONED NUMBER- ######## PALAK TIWARI-8957243996 #noidajobs #ecommerceprocess #fixedshifts #dayshifts #customerservice #jobsinnoida #customersupport #telecalling #noida #customercare #upselling #fixedsalary #bpojobs #chatprocess #voiceprocess #noidajobs #domesticcalling #inboundprocess #queryresolution #customercomplaints #ecommerceprocess

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0.0 - 5.0 years

1 - 2 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

. Opening for Experience candidates in BPO Domain for Voice Process. Customer Support Role. Voice Process. Location- Chennai Salary 15K - 18k Inhand Day shift Work from office -Call Sameera 9403893923 to apply . Required Candidate profile . Language- English+ Tamil Graduation not Mandatory. Customer Support - Telesales / Voice Process / Non voice / Call center / BPO .

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0.0 - 5.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

Work from Office

Qualification : HSC or Any graduate / Under graduate Work From Office Location - Viman Nagar, Pune Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / english Salary up to Fresher:- 12,000 to 14,000 + unlimited incenive Salary up to Experience :- 14,000 +16000 + unlimet incentive Regional Language Up To :- 18,000 + unlimited incentive Rounds of Interviews: HR round Operations round Interested candidates can reach out to HR Shital :- 9822963480

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0.0 - 2.0 years

2 - 2 Lacs

Hyderabad

Remote

Hi, We have vacancy for Work from home - Hindi, Telugu & English all 3 languages are mandatory. Day Shift. First 3 months work from office, later Hybrid mode 2 days work from office. 6 days work, 1 day rotational off. Graduation not mandatory. WFH Hindi Customer Support ,English and Hindi & Telugu (spoken) mandatory Immediate joining required, First 3 months work from office, later Hybrid mode 2 days work from office. Sal upto 2 lpa to 2.5 lpa + Incentives Pls call Bhavna 9884634937 for more info Thanks, Bhavna 9884634937

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0.0 - 5.0 years

2 - 5 Lacs

Hyderabad, Chennai

Work from Office

We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Nivetha 9884676582 for more info Thanks, Nivetha 9884676582

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0.0 - 5.0 years

2 - 3 Lacs

Mohali, Chandigarh

Work from Office

Hiring Customer Support Associate Domestic/International hiring Location- Mohali/Chandigarh Salary - 20000 to 30000 Qualification- 12th/Graduation/PG Good English skills Rotational shifts Interested cal call/whatsApp@9877874996

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1.0 - 4.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

Work from Office

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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