Job
Description
An exciting opportunity awaits a professional with a strong background in Honeywell Quote to Cash operations. Join us in the dynamic role as a resolver to to make a significant impact on customer experience and contribute to the success of the organization. In this role, you will play a crucial role in resolving customer issues and providing exceptional customer service. You will be responsible for investigating and troubleshooting customer inquiries, identifying root causes of problems, and implementing effective solutions. Collaborating with cross-functional teams, you will ensure timely resolution of customer issues and maintain customer satisfaction. Investigate and troubleshoot customer inquiries and cases logged by Collectors or Customer Support Identify root causes of problems and implement effective solutions Collaborate with cross-functional teams to resolve customer issues Work cases logged by collectors, maintaining case updates regularly and accurately Prioritize dispute cases based on impact to business, with consideration to customer, value and ageingAs a Disputes Professional here at Honeywell, you will manage our disputes team, resolve customer disputes, and enhance client relationships. Develop strategies to minimize disputes, improve satisfaction, and drive team success.You will report directly to our [Title] and you'll work out of our [City, State] location on a [Hybrid, On-site, Remote] work schedule.Project Management exposure or leading the project Operational/SME knowledge for Collections&DisputesAn exciting opportunity awaits a professional with a strong background in Honeywell Quote to Cash operations. Join us in the dynamic role as a resolver to to make a significant impact on customer experience and contribute to the success of the organization. In this role, you will play a crucial role in resolving customer issues and providing exceptional customer service. You will be responsible for investigating and troubleshooting customer inquiries, identifying root causes of problems, and implementing effective solutions. Collaborating with cross-functional teams, you will ensure timely resolution of customer issues and maintain customer satisfaction. Investigate and troubleshoot customer inquiries and cases logged by Collectors or Customer Support Identify root causes of problems and implement effective solutions Collaborate with cross-functional teams to resolve customer issues Work cases logged by collectors, maintaining case updates regularly and accurately Prioritize dispute cases based on impact to business, with consideration to customer, value and ageing About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Show more Show less
