Disputes Credit Card Non-Fraud Analyst- Associate/Senior associate

Golden Opportunities

2 - 7 years

7 Lacs

pune chennai

Posted:1 month ago| Platform:

Apply

Skills Required

financial crime compliance fraud analysis us banking operations risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Disputes Credit Card Non-Fraud Analyst- Associate/Senior associate/Team lead

Job Responsibilities

2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer
Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).
Analyze customer complaints and transaction histories to identify discrepancies
Ensure compliance with client SLAs, internal controls and regulatory guidelines Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution
Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality
Hands on experience of VISA cards
Experience with Dispute management applications (Pega or Quavo) and processing platforms
Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions
Proven experience in handling escalations and complex dispute investigations
Green Belt Certification Familiarity with card rules and regulatory requirement

Contact Person - Mahalakshmi

Email id- mahalakshmi@gojobs.biz

More Jobs at Golden Opportunities

Application Support Engineer-L1 (Should have worked on ITIL)-

Pune, Coimbatore

1 - 2 yrs

INR 2 - 3 Lacs

Provider Contact Center Executive (International voice process)

Bengaluru

Experience: Not specified

INR 2 - 3 Lacs

Dotnet + Angular developer - SA/M - GO/JC/21515/2025

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Sailpoint Developer - GO/JC/21506/2025

Mumbai Metropolitan Region

Experience: Not specified

Salary: Not disclosed

Zonal Manager - Sales - GO/JC/014/2025

Navi Mumbai, Maharashtra, India

5 - 8 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.