Dispatch Executive

Job Title: Dispatch Executive
Department: Logistics/Operations
Reports To: Dispatch/Logistics Manager

Job Summary

The Dispatch Executive is responsible for coordinating and managing the timely and efficient dispatch of products, goods, or materials to clients and distribution centers. This role requires a proactive individual with strong organizational skills to ensure smooth logistics operations, maintain accurate records, and communicate effectively with both internal teams and external partners.

Key Responsibilities

• Order Processing and Dispatch Management
• Receive and review dispatch orders, verify details, and ensure timely scheduling of deliveries.
• Coordinate with warehouse and production teams to organize and prioritize dispatch requirements.
• Prepare and manage dispatch documentation, such as shipping labels, delivery notes, and invoices.
• Logistics Coordination
• Arrange transportation logistics, including selecting carriers, scheduling drivers, and managing routes for cost-effective and timely delivery.
• Track shipments and communicate any delays, changes, or issues to relevant stakeholders.
• Monitor vehicle and driver availability to ensure uninterrupted dispatch operations.
• Communication and Customer Service
• Act as the point of contact for customers regarding delivery schedules, delays, and any issues with shipments.
• Liaise with vendors, carriers, and other third parties to coordinate logistics needs and troubleshoot any dispatch-related problems.
• Provide exceptional customer service by promptly addressing inquiries, concerns, and complaints related to dispatch.
• Compliance and Safety
• Ensure that all dispatch operations comply with company policies, transportation regulations, and safety guidelines.
• Conduct routine checks on dispatch vehicles and coordinate with maintenance teams as necessary.
• Train and oversee drivers on safety practices, route optimizations, and proper handling of goods.

Qualifications

• Education: Bachelor’s degree in Business Administration, or a related field preferred.
• Experience: 0-2 years of experience in dispatch, logistics, or transportation management.
• Skills:
• Proficient in logistics software, Tally ERP systems, and MS Office (Excel, Word).
• Excellent organizational and time-management skills.
• Strong communication skills and the ability to work well under pressure.
• Problem-solving mindset with attention to detail.

Working Conditions

• Office and warehouse environments, with occasional travel for coordination or inspection.
• Flexibility in working hours may be required based on dispatch schedules and delivery timelines.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person

Application Deadline: 30/11/2024