Dispatch Executive

Key Responsibilities of a Dispatch Executive:

• Scheduling and Coordination
• Plan and schedule deliveries or transportation activities.
• Assign drivers/vehicles based on availability, route, and priority.
• Coordinate with warehouse, logistics, and transport teams.
• Order Processing
• Review and process dispatch orders from sales or operations teams.
• Ensure all orders are accurately entered into the system.
• Route Optimization
• Plan efficient delivery routes to save time and reduce costs.
• Use GPS or dispatch software to monitor and adjust routes in real time.
• Communication
• Maintain constant communication with drivers and field staff.
• Address and resolve any issues during transit (delays, breakdowns, etc.).
• Documentation and Reporting
• Prepare and maintain dispatch logs, delivery reports, and transportation records.
• Ensure all documentation complies with company and regulatory standards.
• Tracking and Monitoring
• Track movement of vehicles/goods using GPS or tracking tools.
• Ensure on-time delivery and resolve any discrepancies.
• Customer Service
• Respond to customer inquiries regarding delivery status.
• Handle delivery complaints or feedback professionally.
• Compliance and Safety
• Ensure all dispatch activities adhere to company policies and safety regulations.
• Monitor driver behavior and compliance with transport rules.
• Team Coordination
• Work closely with other departments such as sales, inventory, warehouse, and customer support.
• Support driver onboarding and training if needed.
• Emergency Response
• Act quickly to manage emergencies like vehicle breakdowns, route closures, or weather disruptions.

Job Type: Full-time

Pay: ₹10,309.10 - ₹28,569.62 per month

Work Location: In person