This role is an integral part of our operations. You will receive requests for services, transmit messages and track deliveries. The ideal candidate must be primarily an excellent communicator and able to manage inquiries, resolve issues, and provide timely and accurate information to international and domestic customers, ensuring a seamless experience. You must be able to multitask while delivering excellent customer customer support and assure client satisfaction. You will: Deliver excellent customer service Monitor shipments from supplier to customer and effectively communicate with customers on their delivery Collaborate consistently with customers and management team Document all necessary information throughout the order process Leverage customer specific data, requirements and expectations to create viable supply chain solutions You have: English fluency, both written and verbal and communicated via chat, email and phone in a professional capacity Ability to multitask and and prioritize Strong negotiation and conflict resolution skills Managed internal and external customer expectations Bonus Existing knowledge of the logistics industry and/or supply chain terminology. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹25,000.00 per month Schedule: US shift Supplemental Pay: Commission pay
This role is an integral part of our operations. You will receive requests for services, transmit messages and track deliveries. The ideal candidate must be primarily an excellent communicator and able to manage inquiries, resolve issues, and provide timely and accurate information to international and domestic customers, ensuring a seamless experience. You must be able to multitask while delivering excellent customer customer support and assure client satisfaction. You will: Deliver excellent customer service Monitor shipments from supplier to customer and effectively communicate with customers on their delivery Collaborate consistently with customers and management team Document all necessary information throughout the order process Leverage customer specific data, requirements and expectations to create viable supply chain solutions You have: English fluency, both written and verbal and communicated via chat, email and phone in a professional capacity Ability to multitask and and prioritize Strong negotiation and conflict resolution skills Managed internal and external customer expectations Bonus Existing knowledge of the logistics industry and/or supply chain terminology. Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹25,000.00 per month Schedule: US shift Supplemental Pay: Commission pay