Dispatch Executive

Key Responsibilities
Order Processing & Dispatch: - Process daily customer orders for dispatch. - Manage store to pick, pack, and label garments with attention to detail. - Ensure each parcel meets premium packaging and unboxing standards. Logistics Coordination: - Liaise with courier partners (Delhivery, Bluedart, Shiprocket etc.) for timely pickups. - Track shipments and provide proactive updates to internal teams and customers. - Manage return and exchange shipments smoothly. Documentation & Reporting: - Generate invoices, shipping labels, and dispatch-related documentation. - Maintain accurate dispatch logs, courier records, and proof of delivery. - Share daily/weekly reports with management. Inventory & Quality Control: - Update stock records after every dispatch. - Flag discrepancies, damages, or stockouts immediately. - Perform last-mile quality checks to maintain uncompromised garmentstandards. Customer Experience: - Address customer queries related to dispatch and delivery timelines. - Ensure that the delivery experience reflects premium and thoughtfulapproach.

Skills & Qualifications
Graduate (Commerce, Logistics, or related field preferred). 1-3 years of experience in dispatch/logistics/e-commerce operations (fashion industryexperience is a plus). Familiarity with courier platforms such as Delhivery, Shiprocket, DTDC, Bluedart, etc. Proficiency in MS Office/Excel; ERP or dispatch software knowledge preferred. Strong communication, coordination, and follow-up skills. Detail-oriented with a passion for ensuring customer satisfaction. Key Attributes Process-driven and reliable. Committed to quality and presentation in line with brand ethos. Ability to manage high-volume dispatch periods efficiently. Customer-first mindset with focus on delighting through packaging and service.