Director- Chennai (Service Centre Operations)

Role & Responsibilities:

• Ensures end to end smooth running of First mile and last mile logistics operations for the zone/area
• Responsible for all the SLAs & TAT adherence committed to various clients/customers
• Handles the continuous improvement projects w.r.t., cost service and employee productivity
• Network level planning
• RCA and CAPA: Identifying problems- Using data and information carrying out analysis - Action plan - Implementation Following up and monitoring action plan
• NSL application and their importance
• Unit ergonomics for managers/ new joiners and there training needs for overall development
• Visit all centers of AOR - Increase overall worker/business partner pool; other worker groups at SCs Technology/Innovation/Process simplification Champion the design and implementation of equipment at the Last Mile and within SCs to reduce effort for staff/off rolls
• Achieve SC On roll CPK targets for loads handled from SCs - Achieve Own Vehicle Utilization targets at PAN India Level - Achieve SC Incentre productivity, Improve space throughput of SC network
• Close coordination with fleet team & Business partners to enforce capacity plan
• Identify Issues / Risk Matrix, and raise alerts” / “flags” as-and-when required and drive for closure
• Arrange meetings with cross functional teams and resolve the issues on time
• Assist the Director Operations in developing communications protocols, processes, workflows & improvise same and implement, in coordination with other ground team members.
• Monitoring security parameters across region and ensures no unlawful activity occurs

Person Specifications- Skillsets/Education:

• Functional Skills

  – Operations Management, Data Analysis, Change Management, Stakeholder Management

• Experience

  - 7-12 years of relevant experience in Logistics/ Manufacturing industry.

• Behavioral Skills

  - Good communication and people management, analytical skills, task prioritization and follow-up (execution)*.
• Ability to work well in  a team environment. Collaborate with internal and  external resources in order to gain credibility with senior  management.

*Traveling will be a part of the role. (1-2 weeks of travel per month)