Director - Operation - RCM

Job Roles & Responsibilities:

• At least 10 years of Healthcare RCM Experience.
• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
• Willingness to work US shifts.
• Expertise with MS Office tools like PowerPoint, Excel, etc.
• Preferred Qualification Any Graduate or above.

Desired Skills:

• Develop the Operations strategy for the organization, keeping in mind the business requirements.
• Execute these innovative strategies to improve and secure business delivery.
• Drive and lead all the RCM and collection operations functions effectively with process improvements of existing processes.
• Performing operational due diligence for new prospective clients ? Manage onshore centers for Patient collections and Insurance billing.
• Experience in project transition will be a value add.
• Strong understanding of revenue cycle management and KPIs standards set to optimize insurance collection.
• Strong understanding of all downstream revenue cycle offices and experience of handling entire functions of Healthcare RCM - Payment posting, AR Follow-up, Denial Management & Patient Billing (Voice & Non voice)
• Should have experience in expanding operations and work on prospect clients, RFPs, SOPs and DOUs etc.
• Ensure that the portfolio/s meets client and internal company performance benchmarks.
• Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well- rounded team competency.
• Knowledge of company policies and procedures to be able to provide the right answers to inquiries from all customers (both internal and external)
• Excellent analytical, verbal and written - communication and presentation skills.
• Proficient in Excel and PowerPoint to create/read/analyze weekly reports, dashboards for both internal management and clients.
• Strong interpersonal skills to be able to effectively relate with the public, patients, organizations and employees.
• Staff development including training, coaching and competency assessment.