DIRECTOR OF OPERATIONS

Position Summary: The Director of Operations is a key member of the Hotel Executive Committee and is responsible for overseeing the day-to-day operations of the Rooms and Food & Beverage divisions at Grand Hyatt Kochi, ensuring exceptional service, operational excellence, and alignment with Hyatt brand standards. This leader will work closely with department heads to elevate the guest experience, drive financial performance, support colleague engagement, and maintain a culture that reflects the spirit of Grand Hyatt Kochi.

Key Responsibilities

• Provide strategic leadership for the Rooms and Food & Beverage divisions, ensuring smooth daily operations and strong interdepartmental communication.
• Maintain the highest levels of guest satisfaction by monitoring service quality, reviewing guest feedback, and implementing action plans where needed.
• Collaborate with department leaders (Front Office, Housekeeping, Food & Beverage, Culinary) to achieve operational goals and ensure consistency across all guest touchpoints.
• Lead and support teams through coaching, training, and performance development; foster a culture of empowerment, accountability, and creativity.
• Manage operational budgets, labor productivity, cost controls, and forecast accuracy for Rooms and F&B.
• Champion brand standards, safety protocols, and service culture across the property.
• Partner with Sales, Events, and Marketing to enhance programming, guest experiences, and revenue opportunities.
• Drive operational initiatives, renovation projects, product enhancements, and continuous improvement efforts.

Ideal candidate Profile: The ideal candidate for this role is a strong operational leader with a passion for luxury lifestyle hospitality and a proven ability to elevate the guest experience in a high-profile, high-volume environment.

Must have strong, hands-on experience in both Food & Beverage and Rooms Operations.

• Minimum 5–7 years of leadership experience in luxury or upper-upscale hotels.
• Demonstrated success leading large teams across multiple departments.
• Experience in guest experience management, service recovery, and brand standards.