Director, Occupancy Planning & Management

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Senior Occupancy Planner, to join our Occupancy Planning and Management team.

About JLL -

Were JLL - a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. Thats why were committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.

Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If youre a leader of any level or experience and this job description resonates with you, lets talk.

What this job involves:

As Senior Occupancy Planner, you will be responsible for providing strategic occupancy planning expertise, leveraging a deep understanding of our clients space supply and demand to develop scenario and occupancy plans for our client's portfolio in a designated region.

Fostering relationships

You'll foster critical relationships between various individuals and organizations, including:

• Corporate Real Estate to review and resolve planning forecast requirements, concerns, and issues,
• Business Unit leadership to collect headcount forecasts and resolve headcount forecast discrepancies between their numbers and those collected at the group level,
• Corporate Finance group to gather top-down headcount and growth projections,
• Project management to review planning strategies that drive construction projects and support the implementation of these projects,
• Move coordination and facility management teams to review and approve moves, develop migration plans, and conduct facility audits, and
• Other members of the occupancy planning team to ensure the development of portfolio strategy plans across separate locations.

Driving optimal occupancy planning solutions

Your primary focus areas for this role will be managing the development of occupancy plans, sequencing group-level and individual moves, and resolving planning issues identified during client planning sessions. You will ensure the alignment of planning with corporate guidelines and that all scenarios maximize the use of space. You will recommend, educate, and enforce space policies/standards, procedures, and protocols, notify the client of customer-requested exceptions, and, as necessary, assist in developing site-specific Planning Strategies with Senior Leadership. You will be a Subject Matter Expert in the client's workplace program and in using data to drive solutions that increase productivity. You will be a leader in the Occupancy Planning and account team, modelling superior client relationship management and strategic thinking.

Reporting

One of your major requirements will be to get familiar with space utilization methods and the presentation of utilization data. Interacting with organizational leadership, you will identify space requirements and prepare and update project status reports on actual versus projected seat demand at the building level. In addition, you will report on current supply and capacity, forecast inventory changes as required, and work with the client to reconcile any discrepancies from top-down projections.

Sounds like you? To apply, you need to be:

Proactive

Asking the right questions to understand our clients' underlying needs will help you be effective in your role. We will expect you to work independently, multi-task, and manage your time to meet deadlines, as you'll often need to reorganize your daily schedule to deal with your team's changing necessities and requests. We will also look to you to be proactive and innovative in developing solutions with your stakeholders and driving their implementation.

Tech-savvy

You will be successful in the role if you are comfortable using software to support planning solutions and communicate ideas clearly with the planning team and client. This includes having advanced skills in Microsoft Excel (pivot table, vlook-up, cell calculations). In addition, proficiency in Microsoft Office Suite and the ability to consolidate data and floor plans into PowerPoint Presentations and experience with CAD/ Space Planning and CAFM / IWMS software will be highly valuable.

A communication champion

Excellent communication skills are important both written and spoken. An individual with strong interpersonal skills, able to understand complex ideas and communicate them to others, and an ability to interact with executive-level external and internal clients will be successful in the role. Most importantly, it would help if you look forward to working as part of a diverse, supportive, and talented team.

Dynamic

Thinking strategically, simplifying the complex, seeing the big picture, and driving results are a few of the role's basic requirements. Moreover, you should thrive on change and have an appetite for risks. We would love your intellectual curiosity towards digital drive, hunger for learning, and urge to meet deadlines.

Below are the skills and experience that we are looking for:

• Ability to lead through influence
• Expert level data analytical skills and ability to articulate stories through data
• Attentive to detail and accuracy - particularly numbers and spatial creativity
• Highly organized and demonstrates a high level of performance in project budgeting and scheduling
• A working knowledge of occupancy utilization, office design principles and trends such as the mobile or collaborative workplace is preferred
• A Bachelor's Degree in Architecture, Design or related field is preferred