Director- HR Service Delivery

As an experienced HR Service Delivery Manager, you will be responsible for overseeing operations at a global level. Your duties will include establishing and communicating HRSD Level Agreements, performance metrics, and KPIs to ensure customer satisfaction goals are consistently met. You will need to ensure all operations are compliant with internal controls and auditing standards, following established procedures for internal auditing and proper separation of duties. Managing priorities of HRSD workstreams will be crucial to ensure consistent support and efficiency in service delivery. Driving the implementation of impactful automations, utilizing digital tools and RPA technology to enhance efficiency and customer satisfaction, will be a key focus of your role. You will be required to review HR exemptions regarding deviations from policies/procedures specific to the countries supported by the HRSD. Translating monthly KPIs and data into measurable actions and presenting projects to management for evaluation and prioritization will be part of your responsibilities. Collaborating with Governance & Analytics teams in process improvement, business transformation, and customer service initiatives will also be essential. Evaluating month-on-month workload and team utilization to plan operations and develop a sustainable Business Continuity Plan will be a critical aspect of the role. Furthermore, managing HRSD resources in terms of People Management and budget allocation will be part of your responsibilities. Your skills and experience should include a Bachelor's degree in business administration or similar field, with a minimum of 10 years of managerial experience in HR Service Delivery Management roles at a global level. Experience in starting up and building a Service Delivery Centre covering various global locations is essential. You should have prior leadership experience in HR Transformation, HR Operations, and Shared Services environment. Your ability to identify and drive process improvements, work effectively with stakeholders and leaders at various levels, manage through change, and proficiency in HR Information Systems, particularly Oracle HCM or similar platforms, will be critical for success in this role. Flexibility on relocation is a requirement for this position. In joining Weatherford, a leading global energy services company, you will become part of a community driven by core values and a commitment to innovative solutions for customers. Together with a team of experts, you will have the opportunity to optimize resources, add efficiency, flexibility, and responsibility to energy operations. Weatherford values collaboration, growth, and learning, fostering an environment where individual talents combine to create unstoppable collective achievements.,