Job
Description
Key Integrator: Act as the main point of contact and representative of the Tech and Workforce Transformation team in India. Talent Development: Hire, train, develop, and manage talent to meet organizational needs. Global Collaboration: Serve as the primary liaison for GCC senior leadership in the US and the offshore team in India, including Contract teams and direct AIN FTEs. Optimization: Oversee analysis efforts to optimize workforce and resource allocation, driving efficiency across the business. Operational Excellence and Delivery: Manage end-to-end delivery of core sales & marketing operations projects, ensuring quality, scalability, and operational efficiency. Offshore Vendor Management: Supervise offshore teams including contract workers, ensuring quality of service and timely deliverables. Innovation Leadership: Foster a culture of innovation, keeping the India team at the forefront of emerging technologies and trends in automation and AI. Continuous Improvement: Identify and prioritize organizational opportunities, collaborating with cross-functional teams to implement improvements. Automation: Lead piloting, planning, and implementation of automation across the GCC portfolio of capabilities. Business Impact & Collaborator Management: Ensure capability solutions drive tangible business outcomes; collaborate with global key partners to refine requirements, measure impact, and report progress. Financial Management: Oversee GCC budget associated with offshore work in India, ensuring negotiated rates and overall value. What We Expect of You Basic Qualifications: Doctorate degree with 4 years of experience in statistics, operations research, mathematics, econometrics, business administration, or a quantitative field OR Master's degree with 14 to 16 years of experience in related fields OR Bachelor's degree with 16 to 18 years of experience in related fields. Preferred Qualifications: Relevant experience in sales, marketing, operations, and bio/pharmaceutical industries. Proven leadership in customer capability innovation. Minimum 5 years in operational effectiveness, with a track record in automation development and capability efficiencies. Strong understanding of data modeling, scenario planning, and business alignment. Knowledge of tagging, Google Analytics, CRM, Content Management Systems, and digital marketing ecosystems. Experience leading and developing dedicated teams to deliver results and drive future strategy. Ability to foster openness, encourage risk-taking, and lead idea generation and experimentation. Strategic thinker for portfolio-wide impact across geographies and development stages. Skilled in managing multiple senior collaborators and prioritizing resources for maximum impact. Excellent oral, written, and presentation skills for explaining complex concepts to diverse audiences, including senior management. Comfortable challenging the status quo and proposing innovative solutions. Proven ability to identify, implement process and systems innovations for team effectiveness. Experience leading large-scale global change management initiatives. Understanding of technology platforms and capability to partner with IS/IT and cross-functional business leaders.
