Job
Description
You will be accountable for coordinating our delivery efforts across the internal and external teams located in AIN and across India. Additionally, the Director must manage relationships across a complex internal set of teams and functional groups. This position reports to the Executive Director, Technology & Workforce Transformation and will be responsible for the following: Responsibilities Key Integrator: Act as the main point of contact and representative of the Tech and Workforce Transformation team in India. Talent Development: Hire, train, develop, and manage talent to meet organizational needs. Global Collaboration: Act as the primary point of contact for GCC senior leadership in the US and the offshore team in India, including Contract teams and direct AIN FTEs. Optimization: Oversee analysis efforts to optimize workforce and resource allocation, driving efficiency across the business. Operational Excellence and Delivery: Oversee end-to-end delivery of core sales & marketing operations projects ensuring quality, scalability, and operational efficiency. Offshore Vendor Management: Manage offshore teams including CWs, maintaining quality of service and timely deliverables. Innovation Leadership: Foster a culture of innovation, ensuring the India team remains at the forefront of emerging technologies and trends in automation and AI. Continuous Improvement: Lead identification and prioritization of areas of opportunity across the organization. Collaborate with cross-functional teams to implement organizational improvements. Automation: Lead the piloting, planning, and implementation of automation across the GCC portfolio of capabilities. Business Impact & Collaborator Management: Ensure capability solutions drive tangible business outcomes. Collaborate with global key collaborators to refine requirements, measure impact, and report progress. Financial Management: Oversee GCC budget associated with offshore work in India, ensuring best negotiated rates and overall value. What We Expect of You We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications Doctorate degree and 4 years of experience in statistics, operations research, mathematics, econometrics, business administration, or a quantitative field OR Master's degree and 14 to 16 years of experience in the above fields OR Bachelor's degree and 16 to 18 years of experience in the above fields Preferred Qualifications Relevant sales, marketing, operations, and Bio/Pharmaceutical industry experience. Innovative customer capability leadership experience. Minimum 5 years of professional experience in operational effectiveness with a consistent record of automation development and capability efficiencies. Comprehensive understanding of setting up data models and running scenario planning to match business needs. Thorough understanding of tagging, Google Analytics, CRM, Content Management Systems, and other components of a Digital Marketing Ecosystem. Leadership experience in building and developing dedicated teams, delivering results, and shaping the future. Ability to foster openness and transparency, encourage diverse opinions, and empower risk-taking in idea generation, incubation, and experimentation. Proven ability to lead the creation of an automation and innovation-forward culture driving top-line growth, cost control, and timely corrective action to mitigate risks. Strategic thinker able to handle issues impacting a portfolio of therapeutics across geographies and development stages. Experience managing multiple senior key collaborators, prioritizing responsibilities, and allocating resources for maximum impact. Strong oral, written, and presentation skills to clearly explain complex concepts and controversial findings to diverse audiences, including senior management. Comfortable challenging the status quo and proposing innovative solutions. Ability to identify opportunities for process and systems innovation and implement change to enhance team effectiveness. Experience leading large-scale global change management initiatives. Understanding of technology platforms and ability to partner effectively with IS/IT and cross-functional business leaders.
