20 Workforce Optimization Jobs

As an experienced HR professional, your role will involve the following responsibilities: - Conducting regular 1-on-1s and skip level meetings, and preparing reports with actionable insights. - Demonstrating a deep understanding of MIS and data reporting to generate timely reports. - Planning, organizing, and executing employee engagement activities. - Utilizing strong business and HR acumen for problem-solving, critical thinking, and self-initiative. - Understanding business trends and their implications on people, integrating insights to identify interventions for improving business effectiveness. - Leading and implementing HR projects and programs tailored to the business needs, including...

Description SVP General Manager, GCC Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life. Discover what our 29,000 employees, across 110 countries already know. WORK HERE M...

As a Workforce Management Analyst at GlobalLogic, you will be responsible for driving capacity planning, forecasting, and workforce optimization for the operations. You should have a strong analytical background, excellent problem-solving skills, and hands-on experience in managing large-scale, operations-driven environments such as BPOs or contact centers. **Key Responsibilities:** - Analyze historical volume trends, seasonal patterns, and business drivers to generate accurate short-term and long-term workload forecasts. - Develop capacity plans based on forecasted workload, staffing levels, service level targets, and productivity metrics. - Determine optimal staffing levels to meet service...

As an HR Business Partner at Bhanzu, you will play a crucial role in driving the organization's business effectiveness through various HR initiatives and programs. Your responsibilities will include: - Conducting regular 1-on-1s and skip level meetings, preparing reports, and taking actionable insights from these interactions. - Demonstrating a deep understanding of MIS and data reporting to churn out timely reports. - Planning, organizing, and executing employee engagement activities to foster a positive work environment. - Understanding business trends and people implications to diagnose interventions necessary for improving business effectiveness. - Deploying and driving HR projects and p...

The Purpose of This Role You will be responsible for conducting consultative analytics and creating executive level recommendations for business partners and line finance. You will also provide a broad range of ad hoc analytical support as needed. The analyses and insights delivered are critical components to drive business planning and ongoing decision making. The Value You Deliver Providing analyses and strategic recommendations to team, management, and business partners Synthesizing data, analyses, and conclusions into self-service dashboards or presentations for senior management Finding opportunities to streamline work processes to make the team more efficient and effective Proactive pa...

Position: Scheduler / Workforce Management Analyst Job Location: Hyderabad Experience: 2-5 Years Tool Expertise: IEX WFM (NICE IEX), Excel, Real-time monitoring tools What Youll Be Doing: Develop and manage daily, weekly, and monthly agent schedules for contact center operations. Utilize IEX WFM for forecasting, scheduling, and real-time adherence monitoring. Analyze historical data to forecast staffing needs and identify trends. Ensure real-time service level goals are met by making schedule adjustments. Collaborate with operations, quality, and training teams for seamless workforce execution. Generate insightful WFM reports for leadership to support planning and performance improvement. Ke...

As a member of the KPMG Global Services (KGS) India team, you will be part of a strategic global delivery organization collaborating with over 50 KPMG firms. Our mission is to provide a progressive, scalable, and customized approach to meet diverse business requirements. With a current employee count of approximately 21,000, we operate from eight locations in India, including Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune, and Kolkata, offering a wide range of Advisory and Tax-related services to KPMG firms globally. Your responsibilities will include: - Process consulting for US/UK clients, involving As-Is State Assessment, Business Process Mapping, Data Analysis, To-Be Operatin...

Role Overview: As a Resource Management Director at EY, you will be part of an industry-leading, high-performing, and agile team of workforce management professionals. Your role involves providing exceptional client service to stakeholders and helping employees gain experiences aligned with their career aspirations. You will have the opportunity to analyze, innovate, and think globally within an organization that focuses on optimization, innovation, and providing best-in-class services to client-serving teams. Key Responsibilities: - Supervise a large team of Workforce Management professionals, providing strategic leadership and subject matter expertise - Liaise with senior leadership on res...

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. EY is counting on your unique voice and perspective to help the organization become even better. Join EY to build an exceptional experience for yourself and contribute to creating a better working world for all. As a Resource Management Director, you will be an integral part of an industry-leading, high-performing, and agile team of workforce management professionals. Your role involves providing exceptional client service to stakeholders and assisting employees in gaining experiences aligned with their career aspirati...

Purpose of Role : The End-to-End Process Owner for Workforce Optimization (RIF) will be part of GHR COE's Services organization within Global Human Resources. This role is responsible for leading and optimizing the workforce reduction process globally, focusing on process standardization, compliance, efficiency, and business requirements. The End-to-End Process Owner will work closely with GHR leadership, GHR COE's, Finance, Marketing, Communications, Technology teams, and business stakeholders to drive operational excellence and decision-making in workforce reductions, ensuring alignment and coordination among all stakeholders while minimizing risks and ensuring consistent compliance requir...

JOB DESCRIPTION Location: Chennai Experience: 6 - 9 Years The Purpose of This Role You will be responsible for conducting consultative analytics and creating executive level recommendations for business partners and line finance. You will also provide a broad range of ad hoc analytical support as needed. The analyses and insights delivered are critical components to drive business planning and ongoing decision making. The Value You Deliver Providing analyses and strategic recommendations to team, management, and business partners Synthesizing data, analyses, and conclusions into self-service dashboards or presentations for senior management Finding opportunities to streamline work processes ...

As an HR Business Partner at our organization, you will be responsible for conducting regular 1-on-1s and skip-level meetings, preparing reports, and implementing actionable strategies based on the insights gathered. You must possess a deep understanding of MIS and data reporting to generate timely and accurate reports. Your role will require a strong business and HR acumen, including problem-solving skills, critical thinking, and self-initiative. In addition, you will be involved in planning, organizing, and executing employee engagement activities to foster a positive work environment. It is essential to have a keen understanding of business trends and their implications on the workforce t...

Configure and implement ServiceNow Field Service Management (FSM) modules. Build work order flows, dispatching, scheduling, and integrations. Automate field operations, optimize workforce management, and ensure seamless service delivery. Required Candidate profile 5–10 years of ServiceNow experience with strong expertise in FSM. Skilled in work order management, scheduling, dispatch, and integrations. Strong JavaScript/Glide scripting and communication skills.

Job Title - GN - SONG - Service - Workforce Intelligence - Senior Manager Management Level: 6-Senior Manager Location: Bengaluru, BDC7A Must-have skills: Workforce Management (WFM) Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the requi...

Analyze operational processes and workflows to identify inefficiencies and areas for improvement . Collaborate with cross-functional teams to implement integrated workforce management (IWM) solutions . Develop and maintain business analytics reports to support decision-making processes . Ensure compliance with organizational policies, procedures, and industry standards in all operations . Support the design and implementation of workforce optimization strategies . Monitor and evaluate the performance of implemented IWM systems, recommending adjustments as necessary . Facilitate training and communication to ensure end-user adoption of new tools and processes . Provide actionable insights thr...

As a member of the KPMG Global Services (KGS) India team, you will be a part of a strategic global delivery organization collaborating with over 50 KPMG firms. Our mission is to provide a progressive, scalable, and customized approach to meet diverse business requirements. With a current employee count of approximately 21,000, we operate from eight locations in India, including Bengaluru, Gurugram, Hyderabad, Mumbai, Kochi, Noida, Pune, and Kolkata, offering a wide range of Advisory and Tax-related services to KPMG firms globally. Your role will involve process consulting for US/UK clients, encompassing As-Is State Assessment, Business Process Mapping, Data Analysis, To-Be Operating Model, a...

Job Title - GN - SONG - MT - Workforce Intelligence - Senior Manager/Manager Management Level: 06/ Senior Manager or 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Advance Customer Engagement, Workforce Optimization Roles & Responsibilities: As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workfor...

Job Title - GN - SONG - Service - Workforce Intelligence - Senior Manager Management Level: 6-Senior Manager Location: Bengaluru, BDC7A Must-have skills: Workforce Management (WFM) Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the requi...

Key Integrator: Act as the main point of contact and representative of the Tech and Workforce Transformation team in India. Talent Development: Hire, train, develop, and manage talent to meet organizational needs. Global Collaboration: Serve as the primary liaison for GCC senior leadership in the US and the offshore team in India, including Contract teams and direct AIN FTEs. Optimization: Oversee analysis efforts to optimize workforce and resource allocation, driving efficiency across the business. Operational Excellence and Delivery: Manage end-to-end delivery of core sales & marketing operations projects, ensuring quality, scalability, and operational efficiency. Offshore Vendor Managemen...

Job Title - GN - SONG - MT - Workforce Intelligence - Senior Manager/Manager Management Level: 06/ Senior Manager or 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Advance Customer Engagement, Workforce Optimization Roles & Responsibilities: As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workfor...