Job
Description
As an Engagement Delivery Partner Director Level, you will be responsible for owning end-to-end delivery for strategic accounts, focusing on multi-service line solutions, customer satisfaction, and profitable growth. Working closely with the Client Partner, you will act as the single point-of-contact for delivery, managing escalations, SLAs, and client engagements in a 2-in-a-box model. Key Responsibilities: - Partner with the Client Partner to make joint decisions on revenue, margins, and strategic account priorities. - Own end-to-end delivery accountability, ensuring quality, cost efficiency, and client satisfaction. - Decide on multi-service line solutions, including final bid estimations and solution reviews. - Drive delivery efficiencies and ensure monthly C-Margin forecast submissions. - Establish cost of delivery, budgets, success metrics, and transformation roadmaps. - Engage client stakeholders for delivery reviews and issue resolution. - Co-own project reporting, margin maintenance, revenue growth, NPS score, and profitability programs. - Hold veto rights for escalations on technical solutions, staffing, contractual terms, and margin-impacting decisions. Key Competencies: - Functional/Practice Knowledge: Expertise in project management, user-centric design, and actionable roadmap creation. - Technical Prowess: Ability to integrate practice offerings to address client needs and develop proof-of-concepts. - Industry Knowledge: Deep understanding of global IT services and outsourcing. - Commercial Acumen: Evaluate sales opportunities and qualify leads effectively. - Executive Presence: Strong communication skills, able to lead and influence at executive levels. - Relationship Management: Skilled at aligning stakeholders, mediating conflicts, and managing executive relationships. - Leadership Experience: Proven ability to lead large global teams, manage budgets, talent, and business operations. Experience Requirements: - 18+ years in IT Services (functional/technology area). - 5+ years managing programs involving multiple service lines, ideally in Manufacturing. - 5+ years of P&L oversight and operational management. - 10+ years of client management and onsite experience. - Senior leadership experience managing large global teams, with a track record of leveraging organizational capabilities to support offers and solutions. If you are a strategic thinker with proven global delivery leadership experience and a passion for client success, we'd love to hear from you! Feel free to reach out to us at dhwani@credencehrservices.com for more details. As an Engagement Delivery Partner Director Level, you will be responsible for owning end-to-end delivery for strategic accounts, focusing on multi-service line solutions, customer satisfaction, and profitable growth. Working closely with the Client Partner, you will act as the single point-of-contact for delivery, managing escalations, SLAs, and client engagements in a 2-in-a-box model. Key Responsibilities: - Partner with the Client Partner to make joint decisions on revenue, margins, and strategic account priorities. - Own end-to-end delivery accountability, ensuring quality, cost efficiency, and client satisfaction. - Decide on multi-service line solutions, including final bid estimations and solution reviews. - Drive delivery efficiencies and ensure monthly C-Margin forecast submissions. - Establish cost of delivery, budgets, success metrics, and transformation roadmaps. - Engage client stakeholders for delivery reviews and issue resolution. - Co-own project reporting, margin maintenance, revenue growth, NPS score, and profitability programs. - Hold veto rights for escalations on technical solutions, staffing, contractual terms, and margin-impacting decisions. Key Competencies: - Functional/Practice Knowledge: Expertise in project management, user-centric design, and actionable roadmap creation. - Technical Prowess: Ability to integrate practice offerings to address client needs and develop proof-of-concepts. - Industry Knowledge: Deep understanding of global IT services and outsourcing. - Commercial Acumen: Evaluate sales opportunities and qualify leads effectively. - Executive Presence: Strong communication skills, able to lead and influence at executive levels. - Relationship Management: Skilled at aligning stakeholders, mediating conflicts, and managing executive relationships. - Leadership Experience: Proven ability to lead large global teams, manage budgets, talent, and business operations. Experience Requirements: - 18+ years in IT Services (functional/technology area). - 5+ years managing programs involving multiple service lines, ideally in Manufacturing. - 5+ years of P&L oversight and operational management. - 10+ years of client management and onsite experience. - Senior leadership experience managing large global teams, with a track record of leveraging organizational capabilities to support offers and solutions. If you are a strategic th
